Lilyanna Liebl
Sherwood,OR
Summary
Dynamic and outgoing professional with a proven track record at Dutch Bros and the Old Spaghetti Factory, excelling in customer service and espresso machine operation. Demonstrates ability to multitask and maintain cleanliness, contributing to positive team environments and enhancing customer experiences. Skilled in cash handling and menu memorization, consistently delivering accurate orders to customers with speed, quality, and service, as well as exceptional attention to detail.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess/Restaurant Busser
The Old Spaghetti Factory
10.2021 - 06.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs simultaneously
- Answered customer questions about hours, seating, and menu information
- Maintained an organized waitlist for busy times, ensuring guests are seated as close to their reservation time as possible
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Trained new host and busser staff members on company policies, procedures, and best practices ensuring consistency across all shifts
- Bussed, cleaned, and set all tables in a timely manner after customers had finished dining
- Completed daily side work and opening and closing duties
Barista
Dutch Bros
06.2023 - Current
- Promotes a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Pleasantly interacts with customers during hectic periods to promote fun, positive environment
- Contributes to a positive team environment through effective communication and collaboration with coworkers
- Maintains a clean and organized workspace, for optimal productivity and efficiency during busy hours
- Maintains and operates espresso machines, blenders, coffee grinders, and other equipment
- Educates customers on current menu offerings, as well as all details of their order to ensure accuracy
- Uses POS system to accurately enter orders and process payments
- Followed exact recipes for mixing and preparing orders
- Sanitizes equipment and wipes down counters to maintain cleanliness
Education
High School Diploma -
Sherwood High School
Sherwood, OR06.2023
Skills
- Team Player
- Cash Handling
- Opening and Closing Duties
- Cleanliness
- Espresso Machine Operation
- Menu Memorization
- Exceptional Customer Service
- Attention to Detail
- Multitasking
Timeline
Barista
Dutch Bros
06.2023 - Current
Restaurant Hostess/Restaurant Busser
The Old Spaghetti Factory
10.2021 - 06.2023
High School Diploma -
Sherwood High School
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