Lily Anna Schantz
Winston-Salem,NC
Summary
Dynamic professional with a proven track record in client communication and behavioral interventions, demonstrated during my tenure at Parenting Path. Excelled in enhancing child development and client satisfaction, achieving a significant increase in positive feedback. Skilled in legal research and counseling techniques, I bring a results-driven approach to meet and exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Counseling Intern
Parenting Path
05.2024 - 08.2024
- Provided legal advice and counseling to teenagers who were at risk of being incarcerated.
- Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
- Counseled clients to help understand and overcome personal, social and behavioral problems.
- Maintained confidentiality and adhered to ethical standards throughout all interactions with clients, colleagues, and supervisors.
- Strengthened client coping skills through teaching stress management techniques and mindfulness practices.
Childcare Provider
Self-employeed
01.2017 - Current
- Liaised with parents and guardians to discuss child progress.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Introduced children to educational games and activities to boost learning.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Worked with children to develop good cognitive, physical and language skills.
Hostess Manager
Mossy's Restaurant
05.2023 - 08.2023
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
Boutique Sales Associate
Southern and Sunkissed Boutique
08.2021 - 03.2022
- Enhanced customer satisfaction with personalized attention, leading to a higher rate of return visits.
- Exceeded personal sales goals consistently by building rapport with clients and leveraging an in-depth understanding of their needs to recommend suitable products.
- Maintained an organized sales floor to facilitate smooth customer experience and efficient operations.
Dance Teacher
Pro Dance Academy
08.2018 - 05.2021
- Planned routines for recitals and performances.
- Provided constructive corrections to encourage students to learn steps and improve dancing.
- Monitored student behavior to identify potential issues and address problems appropriately.
- Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents, and staff.
Education
Bachelor of Arts - Criminal Justice
University of South Carolina
Columbia, SC05-2025
Skills
- Legal Research
- Case Management
- Client Communication
- Office Administration
- Calendar Management
- Administrative Support
- Family and patient education
- Counseling Techniques
- Behavioral Interventions
Timeline
Counseling Intern
Parenting Path
05.2024 - 08.2024
Hostess Manager
Mossy's Restaurant
05.2023 - 08.2023
Boutique Sales Associate
Southern and Sunkissed Boutique
08.2021 - 03.2022
Dance Teacher
Pro Dance Academy
08.2018 - 05.2021
Childcare Provider
Self-employeed
01.2017 - Current
Bachelor of Arts - Criminal Justice
University of South Carolina
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