Lillianna Bekiri
Spring
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency; track record of maintaining accuracy and going the extra mile to ensure a pleasant experience for every guest.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier/Food Prep
Brother’s Pizza
01.2020 - Current
- Monitor inventory levels at the front counter, facilitating timely restocking of supplies as needed.
- Collaborate with kitchen staff to ensure timely food order delivery during peak hours.
- Train new staff on operating procedures and customer service best practices, fostering team development.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
Floor Associate
Nordstrom Rack
10.2024 - 06.2025
- Provided exceptional customer service by assisting shoppers with product inquiries and locating merchandise.
- Collaborated with team members to execute promotional displays, enhancing overall store presentation.
- Provided honest and confident feedback about style and fit
- Improved sales performance by actively engaging with customers on the floor, understanding their needs, and recommending suitable products.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
Server
Flower Child
05.2023 - 08.2023
- Greet customers into the restaurant and provide menu assistance, clarification, and suggestions where needed
- Excelled in challenges to upsell customers to experience new or refreshed menu items
- Maintained the restaurant (restocked items, cleaned refreshment station, restroom upkeep, etc.)
- Provided exceptional customer service in high-volume dining environment, ensuring guest satisfaction and repeat business.
Receptionist
Visible Changes, Woodlands Mall
06.2022 - 08.2022
- Checked clients in for their appointment(s)
- Accountable for cash inventory at the beginning and end of shifts
- Made client confirmation calls daily for the next day’s schedule
- Created appointments for clients both over the phone and in person
- Assured the client was properly taken care while checking them in and out
- Re-stocked product shelves & assisted customers in finding products
Education
Bachelor of Business Administration - Marketing
University of Houston-Downtown
Houston, TX05-2027
High School - undefined
Oak Ridge High School
Conroe, TX05.2023
Skills
- Logical & Critical Thinking
- Customer Service
- Cash Handling
- Organization
- POS system operations
- Anticipation of Needs
- Work ethic & Integrity
Certification
ServSafe Food Protection Manager’s Certificate (January 2022 - January 2027)
Timeline
Floor Associate
Nordstrom Rack
10.2024 - 06.2025
Server
Flower Child
05.2023 - 08.2023
Receptionist
Visible Changes, Woodlands Mall
06.2022 - 08.2022
Cashier/Food Prep
Brother’s Pizza
01.2020 - Current
High School - undefined
Oak Ridge High School
Bachelor of Business Administration - Marketing
University of Houston-Downtown