Lilian Bermudez
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Front Desk
Altadena and Eaton Canyon Golf Course; CourseCo
07.2024 - 09.2025
- Provided excellent customer service and resolved issues to ensure guest satisfaction.
- Operated phone orders for bookings
- Completed merchandise transactions while provided quality equipment for customers.
- Communicated effectively with guests and team members.
- Managed bookings and handled administrative tasks with attention to detail.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Crew Member
Little Fisherman's, Cypress
08.2023 - 03.2024
- Waiting and bussing tables, serving beverages, and managing patrons
- Take guests' food and drink orders, answer questions about the menu, and ensure guests have an exceptional dining experiences
- Flow of orders from waiters to the kitchen, checking dishes for accuracy and presentation, assisting in final dish preparation, and maintaining fast service
- Monitored inventory levels, restocking supplies as needed to maintain operations.
- Worked front counter, line, and grill.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Hostess
OlivePit, Huntington Beach
03.2022 - 03.2023
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience
- Took reservations and to-go orders by phone, answered customers' questions, and informed them of accurate wait times
- Answered customers' questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Los Alamitos High School
CA03.2023
Cypress College
CAScience
Oregon State University
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
Timeline
Front Desk
Altadena and Eaton Canyon Golf Course; CourseCo
07.2024 - 09.2025
Crew Member
Little Fisherman's, Cypress
08.2023 - 03.2024
Hostess
OlivePit, Huntington Beach
03.2022 - 03.2023
High School Diploma -
Los Alamitos High School
Cypress College
Science
Oregon State University