Lilybell Garcia

• Conducted in-depth assessments in abuse or neglect investigations to determine if children were safe from harm and abuse at home.
• Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
• Worked hand in hand with law enforcement for joint investigations as well as with attorneys representing the Department and clients.
• Documented all relevant information by filling out forms and completing case reports.
• Implemented safety plans for children and their families suspected as victims of abuse or neglect.
• Remained objective in handling each case, especially when children and families were in high-stress situations.
• Assessed each child's unique needs and coordinated delivery of appropriate community services and resources.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Documented data and completed accurate updates to case records.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Attended family meetings to ensure communication and collaboration between family members.
• Conducted removal and placement of children in foster care homes and kinship homes. Worked close with foster agencies for completion of placement paperwork.
• Filed legal notices to the court, as well as affidavits for removal of children or court ordered services.
• Conducted preliminary home studies in effort to find a suitable placement for children in care.
• Completed case work in accordance with agency's policy and procedures as well as with the Texas Family Code.

Supervised 10 + investigators and their case loads which at times averaged 60 + cases abuse and/ or neglect investigations from various surrounding counties, to include, Kleberg County, Brooks County Duval County, Jim Wells County and Bishop-Nueces County.

Reviewed, approved or made case work recommendations on each of the investigations received by state office in accordance to agency's policy and Texas Family Code.

Conducted weekly and monthly reports to ensure agency's policy and state compliance. Monitored employee delinquency reports for improvement.

Trained, monitored, and developed employees in the field of child abuse and neglect investigations through weekly and monthly employee conferences.

Reviewed and approved employee's time and leave as well as their monthly travel expenses.

Attended adversary court hearings and held post removal staffings.

Attended family meetings to ensure communication and collaboration between family members.

• Conducted intakes of juveniles received and inventory of any items in their possession.
• Monitored juvenile inmates, and visitors, to include inmates on high risk suicidal levels.
• Monitored dining hall, outdoor recreation area, and educational settings.
• Operated the control center for the facility's entrances and exits, to include those of the juvenile cells and classrooms.
• Conducted juvenile inmate counts and cell searches as needed.
• Transported juveniles to court for court hearings.

• Serve as a liaison between all children services departments, which holds over 80 + FTEs.
• Although titled department coordinator, my job duties and responsibilities unfolded beyond those of a department coordinator.
• As a department coordinator, I managed, planned, and organized my director's daily calendar, agendas, and meetings.
• I conducted payroll for 80+ employees, managed employee's schedules, employee requests for time off.
• I assisted with managing each of the Children's Department financial fiscal budgets. Departments included NICU, Pediatrics Unit, Newborn Nursery Unit, Emergency Department, NICU Transport Team, Emergency Department Unit, and Sexual Abuse Nurse Examiner Unit.
• I perform basic reception duties, such as answer telephone calls, fax, copy and scan documents as needed and trained new employees on transcribing patient orders as well.
• Other basic clerical duties include reading and corresponding to electronic and postal mail, preparing, editing, and distributing a wide variety of other forms which included intra-departmental memos, inter-facility letters, purchase contracts/agreements.
• Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

• Conducted patient interviews to elicit necessary information for timely, accurate, and effective registrations within a wide spectrum of hospital services including registrations for emergency room patients, in-patient and out-patient services, assisted in scheduling patients for new medical procedures, pre-registration, insurance verification, pre-certification, payment collections, bad debt collections, while maintaining strict patient confidentiality, demonstrated the ability to maintain composure and work efficiently in a fast-paced environment, trained new employees to meet patient registrar's duties and expectations, answered a multi-line telephone system and distributed calls to multiple departments, performed cashier duties such as collecting payments, posting payments to patient's accounts, issuing receipts, balancing and depositing daily monetary transactions, performed extreme use of company intranet (Microsoft Outlook) for management and colleague's communications, executed daily Q.A
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.

• As a licensed general lines agent to solicit and sell life, accidental, and health benefits to both individual and group cliental
• Performed group benefits presentations, interviewed clients to identify their insurance needs, processed client's paperwork for issuance of coverage, collected and submitted insurance premiums, maintained and regularly reviewed client's records
• Benefits experience: life insurance plans, medical and dental plans, as well as various supplemental insurance plans.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Investigated and processed claims promptly to keep customers satisfied.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Generated quotes and proposals for clients to match individual needs.
• Provided comprehensive product knowledge and guidance to help clients on product selection.
• Followed up promptly with interested clients to close sales.

• Performed legal assistant duties for a personal injury law firm and those duties included gathering client information to initiate case work, including obtaining police reports, requesting client medical records, obtaining client's insurance information.
• I also collected claim checks, and assisted in issuance or distribution of claim awards.
• Daily clerical duties consisted of computer usage to prepare required legal forms, receipt and distribution of any correspondence, screening and delegating phone calls, typing, filing, faxing, and maintaining up-to date client files.
• Organized files for court proceedings and conducted legal filings.
• Maintained communication with clients, insurance companies and other legal entities.