Lily Morgan L. Nascarella
Summary
Patient-focused, Pre-Nursing student, offers strong background in psychiatric care. Excels in recordkeeping, time management and patient observation. Delivers top-notch care to patients with mental or emotional disturbances. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
St. Lukes Hospital
04.2024 - Current
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Maintained accurate records, contributing to the overall success of treatment plans.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Assisted Board Certified Behavior Analysts in developing evidence-based strategies for optimal results.
Receptionist Administrator
Affordable Roofing
01.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
Assistant Store Manager
Starbucks
08.2021 - 05.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Assistant Manager of Operations
IL Gelato Cafe
12.2020 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL12.2024
Skills
- Social Skills Development
- Behavior Reduction Strategies
- Daily Living Skills Training
- Applied Behavior Analysis
- Intraverbal Training
- Reinforcement Strategies
- Behavioral assessment
- Self-Monitoring Techniques
- Phlebotomy
- Collaboration with Professionals
- Echoic Training
- Crisis Management
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
- Basic Life Support Certified
- CNA - Florida (IN PROGRESS)
Timeline
Registered Behavioral Technician
St. Lukes Hospital
04.2024 - Current
Receptionist Administrator
Affordable Roofing
01.2023 - 02.2024
Assistant Store Manager
Starbucks
08.2021 - 05.2023
Assistant Manager of Operations
IL Gelato Cafe
12.2020 - 01.2021
Bachelor of Science - Health Sciences
University of South Florida