Frances "Lily" Polley
Boynton Beach,FL
Summary
Experienced public safety dispatcher with 15+ years of experience in emergency response, database and records management, and cross-functional team coordination. Excels in high-pressure situations, mentoring staff, streamlining communications, and maintaining confidentiality and service standards. Skilled at managing front office operations in busy settings with efficiency and poise. Strong communication skills, organizational abilities, and attention to detail. Collaborative team player focused on achieving results and adapting to changing needs. Proficient in scheduling, customer service, and administrative support for smooth daily operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dispatcher
Lynn University – Department of Campus Safety
04.2015 - Current
- Managed emergency and non-emergency calls swiftly and professionally.
- Collaborated with safety personnel and university departments to meet operational needs.
- Generated detailed incident reports; proficient in Microsoft Office and database systems.
- Mentored new team members to maintain consistent quality and support.
Dispatcher
City of Boynton Beach
07.2014 - 03.2015
- Operated dispatch for police, fire, and EMS across multi-channel radio systems.
- Maintained real-time call logs and prioritized emergency response activities.
Dispatch Supervisor / Records Management Liaison Officer
Town of Hillsboro Beach
02.2006 - 06.2014
- Supervised dispatch operations and oversaw records management procedures.
- Led team performance reviews, training, and regulatory compliance efforts.
- Ensured integrity of public safety documentation and reporting systems.
TEFL Teacher / Receptionist
Language Exchange International
01.2006 - 2006
- Taught English as a Foreign Language with creative, engaging methods.
- Oversaw office functions: class scheduling, tutoring appointments, and cash management.
Test Center Administrator
STG Inc. / U.S. Department of State
01.2004 - 01.2006
- Administered global certification exams via Prometric Network.
- Performed technical support and administrative tasks with Microsoft Office tools.
Receptionist / Administrative Assistant
STG Inc. / FMS Inc. / U.S. Department of State
01.2000 - 01.2006
- Coordinated logistics for meetings, security, and WHA Conferences.
- Managed inventory, security access, client communication, and administrative support.
Education
International Business and Accounting Coursework
Florida Metropolitan University
Fort Lauderdale, FL01.2001
High School Diploma -
Frankfurt International School
Oberusel, Germany06.1997
Skills
Administrative & Office Management:
Office administration, compliance monitoring, scheduling, multi-line phone systems, cash management, inventory control
Technology & Data:
Microsoft Word, Excel, Outlook; database management, electronic records, spreadsheet organization, data entry
Communication & Coordination:
Crisis communication, emergency response coordination, written communication, cross-cultural communication, client interactions
Instruction & Leadership:
Staff mentoring, team leadership, instructional techniques, language development, cooperative learning facilitation
Efficiency & Operations:
Operational efficiency, professional demeanor, critical thinking
Certification
- Adult Mental Health First Aid (2024)
- CPR/AED Certification (2023, 2014)
- FDLE/CJIS Certification & Recertification (2014)
- FCIC/NCIC Certification & Recertification (2014)
- Department of Health, Bureau of EMS (2014)
- Avoiding and Dealing with Citizen Complaints (2012)
- Building a Model Police Records Section (2011)
- Florida Police Records Management (2008)
Timeline
Dispatcher
Lynn University – Department of Campus Safety
04.2015 - Current
Dispatcher
City of Boynton Beach
07.2014 - 03.2015
Dispatch Supervisor / Records Management Liaison Officer
Town of Hillsboro Beach
02.2006 - 06.2014
TEFL Teacher / Receptionist
Language Exchange International
01.2006 - 2006
Test Center Administrator
STG Inc. / U.S. Department of State
01.2004 - 01.2006
Receptionist / Administrative Assistant
STG Inc. / FMS Inc. / U.S. Department of State
01.2000 - 01.2006
International Business and Accounting Coursework
Florida Metropolitan University
High School Diploma -
Frankfurt International School
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