Lilysbett De Castro
Sebring,FL
Summary
Dedicated to supporting business, agency and private legal transactions as an impartial and sound witness. Proven skills in spotting signs of coercion or fraud before notarizing documents. Knowledgeable with over years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
11
11
years of professional experience
Work History
Tax Preparer
TAX PREPARER
02.2021 - 04.2024
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Finalized and processed paperwork with local, state and federal government authorities.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Applied federal and state government regulations to prepare accurate and compliant tax returns for clients .
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Produced US and state income, gift tax and estate tax returns for individuals.
- Produced work papers and lead sheets, tax projects and payment estimations.
- Helped clients integrate new tax software with accounting software.
- Analyzed financial records to verify accuracy of tax returns.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Notary Public
American Association Of Notaries - Notary Public
03.2019 - 03.2023
- Reviewed documents and personal identifying paperwork or government-issued IDs for each person.
- Documented all transactions in notary journal to maintained permanent record.
- Asked signers about validity of information contained in documents.
- Checked for signs of coercion in either party or fraud and refused to notarize any suspect transaction.
- Prepared registered and certified mail for dispatch.
- Supervised and managed administration of records, totaling more, updating documents whenever information changed.
Customer Support Specialist
Preferred Credit
10.2021 - 06.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Coordinator
GCA INDUSTRY
10.2019 - 01.2020
- Welcomed employees and guests, addressing needs with accurate information and support.
- Collaborated with cross-functional teams to plan daily activities and operations to meet targets.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Performed scheduled inventory counts .
- Resolved customer complaints immediately, escalating those that required additional assistance.
- Completed forecasts to determine needed inventory.
- Met store customers on floor and discussed needs.
- Coordinated shuttle services by communicating with drivers.
Retail Sales Associate
ELITE METRO CORP
04.2016 - 04.2019
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Increased profits % by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
- Worked with off-site locations to find desired items for customers.
- Offered coupons and special deals to increase quantity of customer spending.
- Adhered to all company initiatives and achieved established goals for each.
- Completed all assigned training to stay updated on important policies and procedures.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Agriculture Worker
FLORIDA BEST FARM
01.2013 - 06.2015
- Picked fruits and vegetables on assigned plots and checked plants for signs of pest and disease.
Education
AMERICAN ASSOCIATION oF NOTARY
No Degree - Ministry
America Marriage Ministrie
Seattle, WA04.2022
High School Diploma -
ANA ROQUE
05.2007
Skills
- Document evaluations
- Identification requirements
- Flexible
- Relationship building
- Fluent in Spanish
- Document Preparation
- Organization skills
- Local, state, and federal tax returns
- Relationship Building
- Tax Return Preparation
- Client Communication
Languages
Spanish
Native or Bilingual
Timeline
Customer Support Specialist
Preferred Credit
10.2021 - 06.2022
Tax Preparer
TAX PREPARER
02.2021 - 04.2024
Coordinator
GCA INDUSTRY
10.2019 - 01.2020
Notary Public
American Association Of Notaries - Notary Public
03.2019 - 03.2023
Retail Sales Associate
ELITE METRO CORP
04.2016 - 04.2019
Agriculture Worker
FLORIDA BEST FARM
01.2013 - 06.2015
AMERICAN ASSOCIATION oF NOTARY
No Degree - Ministry
America Marriage Ministrie
High School Diploma -
ANA ROQUE
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