Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Onsite Manager
Flexible Staffing
Morrisville, NC
02.2021 - Current
Supervised staff, ensured proper training and development of team members to meet job requirements.
Developed and implemented strategies to enhance production satisfaction.
Coordinated with other departments to ensure smooth operations.
Monitored inventory levels and placed orders as needed.
Resolved employees concerns in an efficient manner.
Managed all administrative tasks including payroll processing, invoicing.
Delegated work to staff, setting priorities and goals.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Interviewed prospective employees and provided input to HR on hiring decisions.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Reviewed completed work to verify consistency, quality and conformance.
Manage budgets for the office/warehouse.
Customer Service Video Repair
Charter Communications, Spectrum
Morrisville, NC
06.2019 - 01.2021
Assisted customers with order placement, returns, exchanges, and refunds.
Provided customer service by answering product and service related questions.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Processed payments using point of sale system software.
Answered questions and resolved concerns for customer support.
Identified needs of customers promptly and efficiently.