Limelda Steller
Barnegat,NJ
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Excellent skills hiring and recruiting to develop high-performing teams. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for any available position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
6
6
Certification
Work History
Waitress Supervisor
Pan Asia Restaurant
2020.04 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took orders.
- Supervised server staff.
- Trained staff members on use of POS system.
- Maintained customer satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Serving the Customer and make sure every Customer satisfied with the service.
Marketing Manager
PT. Semesta Mandiri Sejahtera
2019.08 - 2019.12
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Recruited and hired capable team members to add value and diverse skills set to marketing department.
- Conducted market research to identify new opportunities and target markets.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Assistant Manager
PT. Exa Mitra Solusi
2013.12 - 2019.07
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Sales Account Executive
PT. Amido Makmor Tulus Sejati
2012.07 - 2013.12
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Attended networking events to build relationships and identify sales opportunities.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Managed sales cycle to maintain solid customer base.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Reached average of [Number]% of sales goals each year.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
- Provided sales forecasts within [Number]% accuracy each quarter and each year for long-term strategic planning.
- Researched potential customer markets thoroughly before beginning personal contacts.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Kept detailed track of sales and customer information in company system.
- Participated in store meetings and product training sessions to understand and sell items.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and provided product advice to increase sales.
Administration Officer
PT. Cryogas
2010.01 - 2012.07
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Created, prepared, and delivered reports to various departments.
- Processed purchase orders, service contracts and financial reports.
- Drafted and distributed invoices for outstanding payments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Managed daily payment processing and drafted related financial documents.
- Managed company schedule to coordinate calendar and arrange travel.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
Direct Sales Agent
PT. Sapta Sarana Sejahtera
2008.03 - 2009.03
- Met customers in homes and businesses to discuss and demonstrate products.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Achieved aggressive monthly quota of $[Amount] consistently.
- Attended monthly sales meetings and quarterly sales trainings.
Administrative Executive
Express Phone Store
2007.02 - 2008.02
- Collected data, input records and protected electronic files.
- Created and updated records and files to maintain document compliance.
- Filed paperwork and organized computer-based information.
Administrative Staff Assistant
PT. Tri Panca Lestari
2004.09 - 2006.01
- Executed record filing system to improve document organization and management.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Shaloom I BKKK
Indonesia07.2003
Skills
- Quality Inspection and Control
- Project Management
- Sales Promotion
- Administering Payroll
- Business Leadership
- Developing Operational Improvements
- Customer Engagement
- Hiring and Onboarding
- Employee Relationships
- Management Training
- Desktops, Laptops and Mobile Devices
- Business Forecasting
- Business Development
Certification
- Training of Business Projection
- Character Building Training "Be Professional in Unpredictable Times"
- Training Kaizen
- ISO 9001 ; 2007
- Training Speak Up and Be Counted
- ISO 9001 : 2015
- Training of Great Leader Great Result
- Training of The Art of Persuasive Negotiation Skills
- Training of Internal Service Partnership
- Training of High Impact Trainer (Training for a good Trainer)
Timeline
Waitress Supervisor
Pan Asia Restaurant
2020.04 - Current
Marketing Manager
PT. Semesta Mandiri Sejahtera
2019.08 - 2019.12
Assistant Manager
PT. Exa Mitra Solusi
2013.12 - 2019.07
Sales Account Executive
PT. Amido Makmor Tulus Sejati
2012.07 - 2013.12
Administration Officer
PT. Cryogas
2010.01 - 2012.07
Direct Sales Agent
PT. Sapta Sarana Sejahtera
2008.03 - 2009.03
Administrative Executive
Express Phone Store
2007.02 - 2008.02
Administrative Staff Assistant
PT. Tri Panca Lestari
2004.09 - 2006.01
High School Diploma -
Shaloom I BKKK
- Training of Business Projection
- Character Building Training "Be Professional in Unpredictable Times"
- Training Kaizen
- ISO 9001 ; 2007
- Training Speak Up and Be Counted
- ISO 9001 : 2015
- Training of Great Leader Great Result
- Training of The Art of Persuasive Negotiation Skills
- Training of Internal Service Partnership
- Training of High Impact Trainer (Training for a good Trainer)
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