LIMYRACLE WELCH

IT professional with over 6 years of experience in network administration, cybersecurity, and technical support with the United States Army. Skilled in managing and securing classified and unclassified systems, ensuring compliance with cybersecurity policies, and optimizing network performance. Demonstrated leadership abilities through managing IT service operations, supervising personnel, and overseeing complex technical projects. Track record in troubleshooting, maintaining critical IT infrastructure, and delivering high-level customer service in fast-paced, high-stakes environments. Held Top Secret/SCI clearance until March 2025.

Technical Support & Troubleshooting

• Resolved over 3.5k IT support requests using a ticketing system, providing Tier-1 technical support to more than 585 users in a high-security environment.
• Diagnosed and fixed software and hardware issues in Windows 10 systems, minimizing downtime and ensuring smooth operations.
• Maintained and monitored 62 critical communication circuits, ensuring 99% on-time delivery of over 30k secure messages annually.

Network Security & System Administration

• Managed and secured classified and unclassified networks, ensuring compliance with cybersecurity protocols and industry best practices.
• Streamlined user access by managing over 100 account activations, ensuring seamless onboarding and operational continuity.
• Upgraded software across 30+ workstations, reducing security risks and enhancing system performance.

Cybersecurity & Compliance

• Enforced security policies, implementing corrective measures that eliminated repeat security incidents.
• Ensured compliance with federal cybersecurity regulations, maintaining accreditation for secure networks.
• Managed and optimized SharePoint systems to enhance data organization and accessibility for key personnel.

IT Project & Asset Management

• Oversaw IT assets valued at $20k, maintaining accurate inventory tracking with zero losses.
• Managed and accounted for property valued at $2M, implementing strict procedures to prevent asset mismanagement.
• Collaborated with cross-functional teams to integrate new communication systems, reducing downtime and improving operational efficiency.

Leadership & Training

• Supervised and mentored technical staff, guiding professional development and technical training.
• Conducted workplace diversity and compliance training sessions for 60 employees, improving organizational awareness.
• Evaluated and ensured compliance with fitness standards as a certified test assessor for over 140 personnel.

CompTIA Sec+ (valid until December 10, 2027)

• Information Technology Specialist Course | Trained in network design, computer engineering, cybersecurity, and IT system integration. Hands-on experience with client operating systems, computer hardware, and Exchange Server.
• Signal Support Systems Specialist Course | Trained in IT troubleshooting, network security, and radio/data distribution systems.
• Help Desk Troubleshooting & Problem Solving | Technical support skills, diagnosing system issues, and resolving hardware/software problems.
• Network Fundamentals & Security | Understanding of network architectures, switching/routing, security protocols, and risk mitigation.
• Windows Server Administration | Trained in configuring, managing, and maintaining Windows-based network environments.
• Distributed Leader Course I & II | Leadership, supervision, and management training applicable to IT project management.

• Software: Microsoft Office 365, Remedy Ticketing System, SharePoint, AMHS, DISA OMS
• Operating Systems: Windows 10, MacOS, Windows Server
• Cybersecurity & Networking: NIPR, SIPR, SCADA (Industrial Control Systems), Network Security, Risk Mitigation, eMASS, OPSEC Compliance, DISA Security Standards
• Technical Support & IT Service Management: IT Help Desk, Tier-1/Tier-2 Support, Account Provisioning, Secure System Administration