Lina Afandi

• Loaded and unloaded packages carefully, maintaining product integrity.
• Ensured customer satisfaction by providing friendly service during deliveries.
• Used handheld devices to track and confirm delivery status.
• Delivered packages on time by planning optimal delivery routes.
• Delivered packages to customer doorsteps and business offices.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Enhanced team knowledge by sharing best practices for navigation and time management.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Greeted customers warmly upon arrival and assisted them with their needs. Cleaned the work area regularly, ensuring it was kept neat at all times.
  Handle Drive Thru and cashing out customers at the same time.
  Multitasking

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected incoming and outgoing materials for accuracy and quality.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Maintained accurate records of all inspection results and corrective actions

• taken.

Ensured that all products met customer requirements prior to shipment.

• Notified supervisors and other personnel of production problems.
• Maintained inspection records and documentation associated with quality
• program.

Recommended necessary corrective actions, based on inspection results.

• Created reports detailing findings from inspections performed throughout the
• day.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

• Provided outstanding customer service, addressing guest concerns promptly and professionally.
• Earned Title recognition for providing excellent customer service.
• Trained new hires on customer service policies and procedures.
• Provided exceptional customer service, addressing client queries promptly and efficiently.

Maintained high standards of customer service during high-volume, fast-paced

• drive thru line up.

Built positive relationships with customers by providing friendly and helpful

• service.

Processed cash, check, and credit cards for customer purchases.

• Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
• Performed general housekeeping and cleaning tasks.
• Assisted team members with tasks that require group effort.
• Completed tasks efficiently for timely project completion within set deadlines.
• Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
• Performed quality checks on products and materials to identify any defects.
• Cleaned and maintained tools, equipment and worksites.
• Followed instructions and safety protocols to prevent accidents and injuries.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.