Lina Al Shakarchi
Lakeside,CA
Summary
Applying for Ulta Beauty's General Manager position, I bring a proven record of driving sales growth and operational excellence. Aligned with Ulta Beauty's mission and values, I am enthusiastic about leading a high-performing team to enhance guest experiences in the retail store.
Overview
9
9
years of professional experience
Work History
Driver (Independent Contractor)
Uber
San Diego, CA
12.2021 - Current
- Provided excellent customer service by ensuring a safe, comfortable, and enjoyable ride experience for passengers.
- Demonstrated strong communication skills, addressing passenger needs and concerns promptly and professionally.
- Maintained a high level of punctuality and reliability, consistently meeting or exceeding customer expectations.
- Adapted to changing conditions, optimizing routes to enhance efficiency and customer satisfaction.
General Manager of Car Rental Company
HM Vacations
San Diego, CA
10.2021 - Current
- Delivered exceptional customer service by leading a team dedicated to ensuring a positive rental experience.
- Attracted, developed, and motivated top talent, fostering a service-oriented culture.
- Developed collaborative relationships and influenced teams to achieve shared goals.
- Proficient with Point of Sale systems, Microsoft Office, and Apple devices.
- Demonstrated excellent written and verbal communication, ensuring effective team collaboration.
- Managed multiple tasks with strong organizational skills, thriving in fast-paced environments.
- Reacted under pressure, exercised good judgment, and demonstrated flexibility in ambiguous situations.
Front Office
Grossmont College
El Cajon, CA
11.2018 - 12.2021
- Taking appointments, solving the students' issues with the website or the tutors, and teaching them how to apply for our website
- Answering phone calls by taking voice messages, directing calls, or answering general questions from students
- Effective written and verbal communication
- Computer literacy
- Virtual office assistance
- Managed a team virtually using the zoom, phone, google voice, and email correspondence
- Trained new associates
- Wrote blogs, emails, articles, and manuals keeping the office and students' culture in mind
- Work independently meeting quick turn-around times and deadlines
- Prepared Presentations on Powerpoint and created videos about virtual assistance.
Lead Counter Help
Panda Express
Santee, CA
03.2018 - 12.2021
- Monitored expiration dates on products, removing outdated items from shelves promptly.
- Provided excellent customer service by responding to customer inquiries in a timely manner.
- Ordered supplies when necessary to maintain adequate stock levels at checkout counter areas.
- Assisted managers in resolving customer complaints or concerns in an effective manner.
- Balanced cash drawer daily following end-of-shift procedures established by store policy.
- Stocked shelves and rotated stock to ensure freshness of product selection.
- Participated actively in staff meetings related to job duties or operational changes.
- Provided every customer with friendly service, answered menu questions and submitted orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Dental Shadowing
Raymond N. Mansour, D.M.D. Comprehensive Family & Cosmetic Dentistry
08.2020 - 08.2021
- Observes different practice environments, shadow procedures, learn techniques and terminology, and ask the dentist questions about their journey.
Medical Shadowing
Advanced Health Care Center, APC
10.2019 - 06.2020
- Perform and transfer ultrasounds, lab tests, and other fertility procedures
- Worked at the front desk, performing clerical duties, such as answering phone calls, making appointments, follow-up visits, and ordering supplies
- Patient data entry
- Assisted in translation and community between Dr
- Deena Tajran and patients.
Dental Shadowing
STEPHAN FAMILY DENTAL
01.2018 - 12.2019
- Increased my access to care, observed dental procedures and maintained the dental instruments
- Gained experience in dentistry, such as the maintenance of dental equipment and sterilization tools
- Assist the doctor by preparing the tools for root canals, scaling, extraction, and crown preparation
- Schedule and follow up with patients about their appointments
- Deal with insurance paperwork and payments
- Maintain a safe and calm environment for the patients
- Check and place orders for missing dental supplies, answer the patient's questions, and handle their complaints effectively.
Internship
Senator Joel Anderson
El Cajon, CA
06.2019 - 09.2019
- Exceptional leadership for In Special Recognition
- Exemplary work as a member of California State Senator Joel Anderson's 2017 Legislative Inter Staff
- Heavily involved with constituent correspondence
- Research projects
- Aiding in district office programs
- Maintaining and operating databases
- Working with government agencies
- Public speaking
- Performing general office duties.
Interpreter
El Cajon Valley High School
El Cajon, CA
01.2016 - 06.2017
- Translate from English to Arabic and vice versa for students
- Support students' needs
- Translate for families while on meetings.
Sales Representative
Treeium
San Diego, CA
03.2017 - 04.2017
- Worked individually and with a team to increase company profits
- Ensured to follow a marketing strategy
- Ensured using proper phraseology with the customers.
Cashier
Al Masgouf Al Baghdadi Restaurant
Abu Dhabi, UAE
08.2015 - 12.2015
- Provide exceptional customer service
- Provide accurate information to customers and fully understand their needs
- Evaluate customer reviews
- Serve customers' needs.
Receptionist- Internship
Dental Design Clinic
Abu Dhabi, UAE
01.2015 - 12.2015
- Patients registration
- Follow up with the patients
- Schedule appointments with the patients
- Take care of the patients
- Check patients' insurance and payments.
Volunteer
Melad Al Haneen Studio
- Responsible for portraying the characters in the clip
- Worked closely with the director, three different makeup artists, and with a hair, photographer, and clothing stylist in order to produce the desired look
- Pose for photos to be proficient with the camera.
Education
Bachelor of Science - Human Biology
Revelle College, University of California San Diego
La Jolla, CA06-2022
Some College (No Degree) - BLS Provider (CPR And AED) Program
American Heart Association
San Diego, CAAssociate of Science - Transfer Degree, Human Biology
Grossmont College
El Cajon, CASkills
- Organized Multi-Tasker
- Time Management
- Tech Proficient
- Excellent Communicator
- Collaboration Expert
- Adaptable Under Pressure
- Quick Problem Solver
- Continuous learning
- Active listener
Awards
Letter of Recommendation from Senator Joel Anderson-2017, San Diego, CA State of California Senate Certificate of Recognition 2017 - The honor of Outstanding Service, San Diego, CA State of California Senate Certificate of Recognition 2017 - The honor of Outstanding, San Diego, CA 2nd Place Beginning Experimental Photo 31th 2017 Annual GUHSD Art Show, San Diego, CA Joyce Levine Kindness Scholarship 2017 - Accomplishments and dedication to school, San Diego, CA The SDCCU Confidence Conference 2017, SDCCA, San Diego, CA
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Driver (Independent Contractor)
Uber
12.2021 - Current
General Manager of Car Rental Company
HM Vacations
10.2021 - Current
Dental Shadowing
Raymond N. Mansour, D.M.D. Comprehensive Family & Cosmetic Dentistry
08.2020 - 08.2021
Medical Shadowing
Advanced Health Care Center, APC
10.2019 - 06.2020
Internship
Senator Joel Anderson
06.2019 - 09.2019
Front Office
Grossmont College
11.2018 - 12.2021
Lead Counter Help
Panda Express
03.2018 - 12.2021
Dental Shadowing
STEPHAN FAMILY DENTAL
01.2018 - 12.2019
Sales Representative
Treeium
03.2017 - 04.2017
Interpreter
El Cajon Valley High School
01.2016 - 06.2017
Cashier
Al Masgouf Al Baghdadi Restaurant
08.2015 - 12.2015
Receptionist- Internship
Dental Design Clinic
01.2015 - 12.2015
Volunteer
Melad Al Haneen Studio
Bachelor of Science - Human Biology
Revelle College, University of California San Diego
Some College (No Degree) - BLS Provider (CPR And AED) Program
American Heart Association
Associate of Science - Transfer Degree, Human Biology
Grossmont College