Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Lina Al Shakarchi

Lakeside,CA

Summary

Applying for Ulta Beauty's General Manager position, I bring a proven record of driving sales growth and operational excellence. Aligned with Ulta Beauty's mission and values, I am enthusiastic about leading a high-performing team to enhance guest experiences in the retail store.

Overview

9
9
years of professional experience

Work History

Driver (Independent Contractor)

Uber
San Diego, CA
12.2021 - Current
  • Provided excellent customer service by ensuring a safe, comfortable, and enjoyable ride experience for passengers.
  • Demonstrated strong communication skills, addressing passenger needs and concerns promptly and professionally.
  • Maintained a high level of punctuality and reliability, consistently meeting or exceeding customer expectations.
  • Adapted to changing conditions, optimizing routes to enhance efficiency and customer satisfaction.

General Manager of Car Rental Company

HM Vacations
San Diego, CA
10.2021 - Current
  • Delivered exceptional customer service by leading a team dedicated to ensuring a positive rental experience.
  • Attracted, developed, and motivated top talent, fostering a service-oriented culture.
  • Developed collaborative relationships and influenced teams to achieve shared goals.
  • Proficient with Point of Sale systems, Microsoft Office, and Apple devices.
  • Demonstrated excellent written and verbal communication, ensuring effective team collaboration.
  • Managed multiple tasks with strong organizational skills, thriving in fast-paced environments.
  • Reacted under pressure, exercised good judgment, and demonstrated flexibility in ambiguous situations.


Front Office

Grossmont College
El Cajon, CA
11.2018 - 12.2021
  • Taking appointments, solving the students' issues with the website or the tutors, and teaching them how to apply for our website
  • Answering phone calls by taking voice messages, directing calls, or answering general questions from students
  • Effective written and verbal communication
  • Computer literacy
  • Virtual office assistance
  • Managed a team virtually using the zoom, phone, google voice, and email correspondence
  • Trained new associates
  • Wrote blogs, emails, articles, and manuals keeping the office and students' culture in mind
  • Work independently meeting quick turn-around times and deadlines
  • Prepared Presentations on Powerpoint and created videos about virtual assistance.

Lead Counter Help

Panda Express
Santee, CA
03.2018 - 12.2021
  • Monitored expiration dates on products, removing outdated items from shelves promptly.
  • Provided excellent customer service by responding to customer inquiries in a timely manner.
  • Ordered supplies when necessary to maintain adequate stock levels at checkout counter areas.
  • Assisted managers in resolving customer complaints or concerns in an effective manner.
  • Balanced cash drawer daily following end-of-shift procedures established by store policy.
  • Stocked shelves and rotated stock to ensure freshness of product selection.
  • Participated actively in staff meetings related to job duties or operational changes.
  • Provided every customer with friendly service, answered menu questions and submitted orders.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.

Dental Shadowing

Raymond N. Mansour, D.M.D. Comprehensive Family & Cosmetic Dentistry
08.2020 - 08.2021
  • Observes different practice environments, shadow procedures, learn techniques and terminology, and ask the dentist questions about their journey.

Medical Shadowing

Advanced Health Care Center, APC
10.2019 - 06.2020
  • Perform and transfer ultrasounds, lab tests, and other fertility procedures
  • Worked at the front desk, performing clerical duties, such as answering phone calls, making appointments, follow-up visits, and ordering supplies
  • Patient data entry
  • Assisted in translation and community between Dr
  • Deena Tajran and patients.

Dental Shadowing

STEPHAN FAMILY DENTAL
01.2018 - 12.2019
  • Increased my access to care, observed dental procedures and maintained the dental instruments
  • Gained experience in dentistry, such as the maintenance of dental equipment and sterilization tools
  • Assist the doctor by preparing the tools for root canals, scaling, extraction, and crown preparation
  • Schedule and follow up with patients about their appointments
  • Deal with insurance paperwork and payments
  • Maintain a safe and calm environment for the patients
  • Check and place orders for missing dental supplies, answer the patient's questions, and handle their complaints effectively.

Internship

Senator Joel Anderson
El Cajon, CA
06.2019 - 09.2019
  • Exceptional leadership for In Special Recognition
  • Exemplary work as a member of California State Senator Joel Anderson's 2017 Legislative Inter Staff
  • Heavily involved with constituent correspondence
  • Research projects
  • Aiding in district office programs
  • Maintaining and operating databases
  • Working with government agencies
  • Public speaking
  • Performing general office duties.

Interpreter

El Cajon Valley High School
El Cajon, CA
01.2016 - 06.2017
  • Translate from English to Arabic and vice versa for students
  • Support students' needs
  • Translate for families while on meetings.

Sales Representative

Treeium
San Diego, CA
03.2017 - 04.2017
  • Worked individually and with a team to increase company profits
  • Ensured to follow a marketing strategy
  • Ensured using proper phraseology with the customers.

Cashier

Al Masgouf Al Baghdadi Restaurant
Abu Dhabi, UAE
08.2015 - 12.2015
  • Provide exceptional customer service
  • Provide accurate information to customers and fully understand their needs
  • Evaluate customer reviews
  • Serve customers' needs.

Receptionist- Internship

Dental Design Clinic
Abu Dhabi, UAE
01.2015 - 12.2015
  • Patients registration
  • Follow up with the patients
  • Schedule appointments with the patients
  • Take care of the patients
  • Check patients' insurance and payments.

Volunteer

Melad Al Haneen Studio
  • Responsible for portraying the characters in the clip
  • Worked closely with the director, three different makeup artists, and with a hair, photographer, and clothing stylist in order to produce the desired look
  • Pose for photos to be proficient with the camera.

Education

Bachelor of Science - Human Biology

Revelle College, University of California San Diego
La Jolla, CA
06-2022

Some College (No Degree) - BLS Provider (CPR And AED) Program

American Heart Association
San Diego, CA

Associate of Science - Transfer Degree, Human Biology

Grossmont College
El Cajon, CA

Skills

  • Organized Multi-Tasker
  • Time Management
  • Tech Proficient
  • Excellent Communicator
  • Collaboration Expert
  • Adaptable Under Pressure
  • Quick Problem Solver
  • Continuous learning
  • Active listener

Awards

Letter of Recommendation from Senator Joel Anderson-2017, San Diego, CA State of California Senate Certificate of Recognition 2017 - The honor of Outstanding Service, San Diego, CA State of California Senate Certificate of Recognition 2017 - The honor of Outstanding, San Diego, CA 2nd Place Beginning Experimental Photo 31th 2017 Annual GUHSD Art Show, San Diego, CA Joyce Levine Kindness Scholarship 2017 - Accomplishments and dedication to school, San Diego, CA The SDCCU Confidence Conference 2017, SDCCA, San Diego, CA

Languages

English
Full Professional
Arabic
Native/ Bilingual

Timeline

Driver (Independent Contractor)

Uber
12.2021 - Current

General Manager of Car Rental Company

HM Vacations
10.2021 - Current

Dental Shadowing

Raymond N. Mansour, D.M.D. Comprehensive Family & Cosmetic Dentistry
08.2020 - 08.2021

Medical Shadowing

Advanced Health Care Center, APC
10.2019 - 06.2020

Internship

Senator Joel Anderson
06.2019 - 09.2019

Front Office

Grossmont College
11.2018 - 12.2021

Lead Counter Help

Panda Express
03.2018 - 12.2021

Dental Shadowing

STEPHAN FAMILY DENTAL
01.2018 - 12.2019

Sales Representative

Treeium
03.2017 - 04.2017

Interpreter

El Cajon Valley High School
01.2016 - 06.2017

Cashier

Al Masgouf Al Baghdadi Restaurant
08.2015 - 12.2015

Receptionist- Internship

Dental Design Clinic
01.2015 - 12.2015

Volunteer

Melad Al Haneen Studio

Bachelor of Science - Human Biology

Revelle College, University of California San Diego

Some College (No Degree) - BLS Provider (CPR And AED) Program

American Heart Association

Associate of Science - Transfer Degree, Human Biology

Grossmont College
Lina Al Shakarchi