Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Lina Arango

Woodbridge,VA

Overview

13
13
years of professional experience

Work History

Store Manager

Permumes4u
Woodbridge, VA
10.2017 - Current
  • Organized promotional events to increase product awareness.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Recruited, trained and supervised new employees.
  • Developed strategies to maximize sales and profitability.
  • Managed daily banking activities such as deposits.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Established customer service standards and monitored staff compliance.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly reports on sales figures and profits.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Store Co-Manager

BEBE Retail Store
Woodbridge, VA
07.2014 - 04.2017
  • Performed regular audits of stockroom items to ensure accuracy of inventory records.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Communicated regularly with corporate office regarding store operations, promotions, special events.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Resolved customer complaints in a professional manner.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented promotional campaigns to generate new customers as well as retain existing ones.
  • Maintained cleanliness of the store and ensured that shelves were properly stocked at all times.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed and implemented strategies to increase store profitability.

Store Manager and Supervisor

Papaya
Woodbridge, VA
10.2011 - 07.2014
  • Trained and mentored associates to teach daily tasks and procedures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Planned special promotions or discounts based on market trends.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Organized promotional events to increase product awareness.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Managed daily banking activities such as deposits and withdrawals.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Trained new employees on company policies and procedures.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Maintained positive working relationship with fellow staff and management.

Education

GED -

Prince William County School
Woodbridge, VA
03-2011

Some College (No Degree) -

North Virginia Comunity College
Woodbridge, VA

Skills

  • Store operations oversight
  • Hourly shift management
  • Operational budgeting
  • Personnel development
  • Promotional planning
  • Team building and leadership
  • Sales professional
  • Store displays
  • Recruiting and hiring
  • Sales coaching
  • Staff supervision
  • POS systems
  • Operations management

Accomplishments

  • Awards in sales.

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Store Manager

Permumes4u
10.2017 - Current

Store Co-Manager

BEBE Retail Store
07.2014 - 04.2017

Store Manager and Supervisor

Papaya
10.2011 - 07.2014

GED -

Prince William County School

Some College (No Degree) -

North Virginia Comunity College

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Lina Arango