Summary
Overview
Work History
Education
Skills
Timeline
Languages
Work Availability
Accomplishments
Languages
Lina Arciniegas-Patch

Lina Arciniegas-Patch

CANTON,GA
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Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Organized and motivated employee eager to apply time management and organizational skills in various environments with a history of meeting company needs with consistent and organized practices. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Motivational leader and organizational problem-solver. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand loyalty and client satisfaction.

Overview

8
8
years of professional experience

Work History

E-Commerce Bilingual Client Advisor

Louis Vuitton
, United States
11.2021 - Current
  • Handle a complete range of calls and written communication including product inquiries and sales, fielding calls for connected store services and associates, Mexico and USA store information or location, after sales service support, policies, customer service issues, etc.
  • demonstrated ability to drive my own sales results
  • an entrepreneurial approach to creating and maintaining client relationships.
  • A proactive attitude and courage to engage clients and dare to propose solutions to develop long-term relationships. Skilled to use different clientele tools to cultivate Brand loyalty.
  • Drive and achieve key performance metrics such as of sales, productivity, and quality
  • Learn and master the Brand and product knowledge, company, and departmental information/initiatives
  • Self-motivated, highly resourceful, and solution-oriented
  • Strong problem-solving skills with an innovative mindset; always looking for new ways to enhance client experience

Bilingual Teller

Wells Fargo
Canton, GA
07.2021 - 11.2021
  • Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
  • Complete operational activities while minimizing risks under established policies.
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
  • Receive direction from managers and exercises judgment within defined policies and procedures.
  • Escalate questions and issues to more experienced roles.
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.
  • Identify information and services to meet customers financial needs.

Fashion Designer

FIGAROLINA
10.2015 - 11.2021
  • Increased social media presence to promote specific brands and products.
  • Researched specification information and in-line style to develop quality patterns.
  • Constructed and styled garments by hand and by machines.
  • Identified markets for designs based on age, gender and lifestyles.
  • Facilitating all aspects of design: from concept to final development of products
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • created designs with Adobe Photoshop, Illustrator
  • Provided professional and unsurpassed customer service to the customers.

Customer Service Representative

American Honda Finance Corporation
Alpharetta, United States
07.2020 - 11.2020
  • Serve as a Bilingual (Spanish/English)
  • Consistently answer incoming customer service calls and advocating for the customers with a “Can-Do” mindset
  • Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and customers while effectively resolving conflicts
  • Follow up on customer issues and concerns (payments, payoffs, title work) in a timely manner
  • Adhere to legal and operational compliance by strictly following all company policy and procedures
  • Contribute to the greater good of the team by sharing knowledge in a group setting and one-on-one meetings.

Customer Accounts Representative

American Honda Finance Corporation
Alpharetta, United States
01.2020 - 07.2020
  • Handled inbound/outbound calls with the objective of collecting on delinquent accounts
  • Ensured customer data is never compromised by understanding the importance of confidentiality
  • Served as bilingual customer accounts representative
  • Negotiated settlements and established promise-to-pay
  • Followed up on customers issues and concerns
  • Trained Representatives using training guides and professional experiences
  • Trained Associates who were working remotely from home
  • Worked with my Supervisor to discover a better method for Spanish callbacks to improve on the service with this clientele.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.

Education

Bachelor degree - Fashion/Apparel Design

Fundación Universitaria Del Area Andina, Bogota, Colombia
10.2013

Bachelor of Arts - BA - Haute Couture Design

Corporación Universitaria Taller Cinco, Bogota, Colombia
11.2002

Skills

  • Customer Service
  • Time management
  • Problem solving
  • Decision making
  • Strategic thinking
  • Client Relations
  • Customer Support
  • Teamwork
  • Bilingual Spanish/English
  • Salesforce
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Salesforce
  • Attention to detail
  • Adobe Illustrator
  • Analytical thinking
  • Communications
  • Empathy
  • Active listening
  • Decision making
  • Building client relationships
  • Client-oriented

Timeline

E-Commerce Bilingual Client Advisor - Louis Vuitton
11.2021 - Current
Bilingual Teller - Wells Fargo
07.2021 - 11.2021
Customer Service Representative - American Honda Finance Corporation
07.2020 - 11.2020
Customer Accounts Representative - American Honda Finance Corporation
01.2020 - 07.2020
Fashion Designer - FIGAROLINA
10.2015 - 11.2021
Fundación Universitaria Del Area Andina - Bachelor degree, Fashion/Apparel Design
Corporación Universitaria Taller Cinco - Bachelor of Arts - BA, Haute Couture Design

Languages

Spanish
Native/ Bilingual
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • The average of my quality calls over the year 2022 was 99% with a Voice post contact survey of 36 clients with and average score of 4.75% out of 5
  • Created highly effective new material that significantly impacted efficiency and improved with product description achieving higher sales.
  • Led team to achieve sales, earning recognition from upper management and financial reward.

Languages

  • Bilingual in Spanish/English;

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