Lina Calzado
Sparta
Summary
Organized Dental Office Manager known for productive and efficient task completion. Excel in patient relations, office administration, and financial management to ensure smooth dental office operations. Bring top soft skills including communication, problem-solving, and adaptability to every aspect of the role, ensuring effective team leadership and exceptional patient service. Compassionate Dental Assistant known for high productivity and efficient task completion. Skilled in patient care, dental procedure assistance, and infection control practices. Excel in communication, empathy, and teamwork to ensure optimal patient comfort and support dentist's needs during procedures.
Overview
7
7
years of professional experience
Work History
Dental Assistant/Office Manager
Harmony Dental Arts
Clifton
08.2015 - 05.2022
- Managed daily operations of dental office, ensuring efficient workflow and patient care.
- Supervised administrative staff, providing training and support for office procedures.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Maintained patient records and managed billing processes with accuracy and confidentiality.
- Implemented office policies to enhance operational efficiency and compliance with regulations.
- Oversaw inventory management, ensuring adequate supplies for dental procedures and operations.
- Facilitated communication between dental team members to improve collaboration and service delivery.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Participated in industry events such as conferences, workshops, and tradeshows, representing the practice.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted dentists during procedures to ensure patient comfort and efficiency.
- Prepared examination rooms by sterilizing instruments and organizing supplies.
- Educated patients on oral hygiene and post-treatment care instructions.
- Laid out dental instruments and equipment before procedures.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Educated patients on treatment procedures and post-procedure home care.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Educated patients on proper oral hygiene techniques and habits.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Education
Dental assistant - Dental Assistant
Fortis Institute
Wayne, NJ07-2015
Skills
- Patient care
- Dental records management
- Appointment scheduling
- Financial analysis
- Customer service
- Team collaboration
- Patient education
- Office administration
- Equipment sterilization
- Conflict resolution
- Treatment planning
- Regulatory compliance
- HIPAA compliance
Languages
Spanish
Professional
English
Professional
Timeline
Dental Assistant/Office Manager
Harmony Dental Arts
08.2015 - 05.2022
Dental assistant - Dental Assistant
Fortis Institute
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