COMPUTER SCIENCE:
LINA CHAVEZ
PROJECT MANAGER
Chicago,IL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Field Delivery Guide, DMO
RIVIAN
5 2023 - Current
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Coordinated a structured process for 10-15 customer deliveries, overseeing the preparation and verification of all necessary documentation to ensure a seamless delivery experience.
- Collaborate with internal stakeholders to proactively resolve client issues and implement effective solutions, maintaining seamless communication throughout.
- Execute proactive quality audits to assess vehicle performance, analyzed data to identify underlying issues, and developed action plans to manage risks and seize opportunities for project success.
- Directed multiple daily onboarding initiatives, delivering in-depth sessions focused on vehicle features and technologies to support user proficiency and enhance customer satisfaction.
- Enhance compliance with vehicle standards and industry regulations by refining protocols and performing detailed audits of local registration documents with customers at the point of delivery.
- Implement a comprehensive delivery close-out process, identifying key lessons learned and best practices to drive continuous improvement for future projects.
Service Experience
NORDSTROM
06.2022 - Current
- Develop strong relationships with clients, leading to increased loyalty and repeat business.
- Foster a culture of excellence within the department by establishing high performance standards and offering targeted coaching and feedback to support staff development.
- Implement robust performance metrics tracking systems to guide continuous improvement initiatives within the department.
- Identify areas for improvement in the customer journey, implementing targeted solutions for increased satisfaction levels.
- Optimize resource allocation, reducing operational costs while maintaining quality service levels.
- Establish clear communication channels between departments, fostering collaboration and joint problem-solving efforts.
Project Lead, Sr. Designer
Freelance
04.2020 - 09.2021
- Directed multiple design projects at once, focusing on on-time delivery and budget compliance. Created and optimized marketing materials and social media campaigns to effectively reach target audiences.
- Collaborated with stakeholders to establish the scope, processes, KPIs, budget, roadmap, and deliverables aligned with business objectives.
- Facilitated the tracking of incoming leads and prospects, supporting the agent in refining marketing campaigns to enhance outreach and engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Streamlined marketing processes for stakeholders, leading to a 20% boost in business growth.
Designer, Marketing
Regent Products
01.2017 - 03.2020
- Directed team and collaborated with cross-functional stakeholders to develop concepts, design and art direction for marketing campaigns that aligned with brand strategy and business objectives
- Executed for all materials requiring design, including brand marketing and advertising, social channels, email, website, and social impact initiatives.
- Supported marketing efforts such as trade shows, networking partner events and other events.
- Seasonal catalog production: Coordinated design and launch phases for quarterly seasonal product catalogs; to consolidate the brands most important product offerings and details in a single repository.
- High-volume document conversion: Digitized the company's internal/external documentation system, which enabled each department (i.e., sales, credit, customer service, and human resources) quick and easy access to forms.
- Built and strategized content for social media marketing: Increased company brand awareness and sales.
- Drove website traffic via the company's social media channels by creating and curating engaging social content through customer segmentation.
- Leveraged market data and performance results to consistently iterate, evolve and innovate company's strategy and execution-creating work that truly resonated and delivered to business objectives.
Education
Bachelor of Arts - Visual Communications
International Academy of Design & Technology
Chicago 09.2004 - 06.2008
Skills
Leadership
Product Roadmap
People Management
Data Analysis
Digital Innovation
Creative Direction
Solution Focused
Project Budgeting
Time Management
Strategic Planning
Team Collaboration
Mentoring & Coaching
Team Building
Mentoring & Coaching
Creating Process & Procedures
Risk Management
Project Scheduling
Budgeting and forecasting
Agile Methodology
Websites
Software
Scrum/ Agile
Jira
HTML/CSS
UX Design
ADOBE SUITE:
InDesign
Illustrator
Photoshop
Acrobat Pro
Premiere Pro
MICROSOFT OFFICE:
Word
Excel
Power Point
Project
Certification
Project Management Professional
Timeline
Project Management Professional
07-2023
Service Experience
NORDSTROM
06.2022 - Current
Product Owner/ Product Manager
11-2021
Safe Agilist
11-2021
Lean Six Sigma Green Belt
11-2021
Certified Scrum Master
02-2021
Project Lead, Sr. Designer
Freelance
04.2020 - 09.2021
Designer, Marketing
Regent Products
01.2017 - 03.2020
Bachelor of Arts - Visual Communications
International Academy of Design & Technology
09.2004 - 06.2008
Field Delivery Guide, DMO
RIVIAN
5 2023 - Current