Lina C Ibarlucea
Clermont,USA
Summary
Focused retail store management professional versed in all aspects of running Factory and Brand Store, including opening, and closing procedures, banking, brand merchandise strategies and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations, inventory management and financial leadership of Retail businesses. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences. expert with unparalleled communication and relationship-building abilities, focused and diligent with over 9 years maintaining seamless business operations. Smoothly administer budgets, train staff, and monitor procedures to maximize efficiency and balance objectives with operational requirements.
Overview
23
23
years of professional experience
Work History
Store Director
KERING Group
10.2023 - Current
- Directed retail operations, ensuring alignment with brand standards and operational excellence.
- Implemented strategic initiatives to enhance customer experience and drive sales growth.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Led team training programs, fostering employee development and promoting high-performance culture.
- Analyzed sales data to identify trends, informing merchandising strategies and promotional activities.
- Oversaw financial management, including budgeting and forecasting for store performance improvement.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
- Assisted with hiring, training and mentoring new staff members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
VM lead Orlando Area
Under Armour Inc
10.2022 - Current
- Collaborate with store teams to find better solutions to support corporate vision based on units on hand.
- Support VM training for new hires.
- Support in store training for new concept stores.
- Gather, review, recommend alternatives to each store of the area based on floor set strategy, store layout and seasonality.
- Support DM on weekly BI report gathering important information from stores to share with RD.
Store Manager, Brand House Disney Spring
Under Armour Inc.
03.2019 - Current
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Assessed, optimized, and elevated operations to target current and expected demands.
- Established, enforced, and updated policies keeping business agile and responsive to changing market conditions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Trained 100 employees in inventory practices, POS systems and product knowledge, contributing to 9% increase in customer satisfaction ratings.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy, tools and area team support.
- Established departmental performance goals, set timeline targets for sales team and trained new employees.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Generated reports detailing project information and predictions.
- Lead team of 100 employees in all operations including sales, service, parts and office functions.
- Identified sales opportunities by analyzing incident rate reports and increasing sales by 25% over LY YTD
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Managed scheduling for 100 employees to ensure optimal productivity.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
- Developed 9 internal candidates for general management promotion opportunities.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
- Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Store Manager
TSM Orlando Area
05.2023 - 09.2023
- Completion of new Store Manager Training Checklist
- Regularly scheduled touch bases with new Store Managers
- Training new Store Managers on all in-store processes including operations, systems, policies & procedures, sales, product merchandising, visual merchandising, personnel management & development.
- Collaborate with District Managers to assess and evaluate new Store Manager skills and provide feedback to support ongoing Store Manager development.
- Partner with District Manager on a biweekly basis to discuss opportunities, challenges, updates, etc. of new store
- Partner with New Store Manager and District Manager to ensure a smooth transition from new hire start date through store opening or changeover.
- Assist current Store Managers within region to create onboarding plans for Assistant Store Managers and Associate Managers
- Train district store leadership teams on relevant skills (e.g. coaching, facilitation, training, product knowledge, sales & service behaviors, etc.)
- Lead training initiatives within the district as identified based on business needs (e.g. facilitating district summits or calls)
- Lead New Store Opening Trainings (when applicable)
- Commitment to 2 projects/quarter and/or 2-3 weeks travel/quarter (which may include overnight or weekend trips)
New Store Opening Team
Under Armour Inc.
01.2018 - 03.2020
- Attended departmental meetings, providing feedback to enhance future performance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Created agendas and communication materials for team meetings.
- Established, enforced policies keeping business agile and responsive to changing market conditions.
- Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Trained new employees on customer service and quality assurance standards.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display to keep sales areas well-stocked, organized, and current.
- Store Man Performed site evaluations, customer surveys and team audits.
Store Manager Factory Store Vineland Outlets
Under Armour Inc.
05.2017 - 02.2019
Store Manager Factory House LBV
Under Armour Inc.
09.2016 - 04.2017
SR Assistant Manager, Factory House Orlando Int
Under Armour Inc.
02.2016 - 09.2016
Assistant Manager Factory House Orlando Int
Under Armour Inc.
06.2015 - 02.2016
Assistant Manager
Under Armour Inc.
12.2013 - 05.2015
SENIOR SALES ASSOCIATE
JONES GROUP/ NINE WEST OUTLET
02.2010 - 12.2013
MANAGER
JARDINE LLOYD THOMPSON / INSURANCE
01.2005 - 01.2008
MANAGER
TAYLOR MADE
01.2003 - 01.2005
Education
Bachelor of Science - Marketing
Universidad De Manizales
11.2003
Skills
- Leadership
- Leadership reports
- Relationship Building
- Team-oriented
- Teammate Training
- Time Management
- Visual Merchandise
- New Store Opening
- POP UP Store
- Development
- Costumer satisfaction
- Store profitability
- Strategic Networking Account
- Marketing strategies
- Market Analysis
- Presentations
- Process improvement
- Retail inventory management
- Scheduling Empower – Kronos
- Account Management, Producing
- Brand Relationship Building
- Business plans, Reporting
- Coaching
- Bilingual English and Spanish
Timeline
Store Director
KERING Group
10.2023 - Current
Store Manager
TSM Orlando Area
05.2023 - 09.2023
VM lead Orlando Area
Under Armour Inc
10.2022 - Current
Store Manager, Brand House Disney Spring
Under Armour Inc.
03.2019 - Current
New Store Opening Team
Under Armour Inc.
01.2018 - 03.2020
Store Manager Factory Store Vineland Outlets
Under Armour Inc.
05.2017 - 02.2019
Store Manager Factory House LBV
Under Armour Inc.
09.2016 - 04.2017
SR Assistant Manager, Factory House Orlando Int
Under Armour Inc.
02.2016 - 09.2016
Assistant Manager Factory House Orlando Int
Under Armour Inc.
06.2015 - 02.2016
Assistant Manager
Under Armour Inc.
12.2013 - 05.2015
SENIOR SALES ASSOCIATE
JONES GROUP/ NINE WEST OUTLET
02.2010 - 12.2013
MANAGER
JARDINE LLOYD THOMPSON / INSURANCE
01.2005 - 01.2008
MANAGER
TAYLOR MADE
01.2003 - 01.2005
Bachelor of Science - Marketing
Universidad De Manizales