Hi, I’m
Lina Duck
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.
Outgoing Sales Representative with over 20 years of experience. Fantastic person with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.
Overview
29
years of professional experience
2
Languages
Work History
Gulf Life Real Estate
Realtor Sales Associate
2022.10 - Current (1 year & 11 months)
Job overview
- Facilitated smooth communication between buyers and sellers throughout the negotiation process, resulting in mutually beneficial agreements.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Prepared detailed comparative market analyses to help sellers determine appropriate listing prices for their properties.
- Developed comprehensive marketing strategies for property listings, resulting in quicker sales times.
- Maintained connections with clients to encourage repeat business and referrals.
- Collaborated with mortgage brokers, home inspectors, and other industry professionals to provide seamless transaction experiences for clients.
Lucky Duck Solutions
Designer-Owner
2015.06 - Current (9 years & 3 months)
Job overview
- Developed prototypes for testing and presentation purposes.
- Conducted user research to identify customer needs and preferences for customer-centered designs.
- Created sketches and technical drawings to present design concepts to clients.
- Mentored the company crew, fostering a collaborative and supportive team environment.
- Assisted investors and home buyers through out the buying process, design, renovation and closing.
- Helped clients with all their Real Estate need, including rentals and sales.
Beachy Beach Real Estate
Realtor Sales Associate
2017.04 - 2022.09 (5 years & 5 months)
Job overview
- Facilitated smooth communication between buyers and sellers throughout the negotiation process, resulting in mutually beneficial agreements.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Real Edge Real Estate
Realtor
2015.05 - 2017.04 (1 year & 11 months)
Job overview
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
Shell Point Retirement Community
Call Center Supervisor
2015.02 - 2016.06 (1 year & 4 months)
Job overview
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Collaborated with training team to boost product support and certification training initiatives.
- Trained team members on performance metrics and consumer behavior identification.
- Upgraded call center technology systems to improve overall efficiency, call routing capabilities, and quality assurance measures.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
Enterprise Rent-A-Car
Management Assistant
2010.03 - 2015.07 (5 years & 4 months)
Job overview
- Supported executive staff by managing schedules, arranging travel accommodations, and preparing materials for presentations or meetings as needed.
- Prepared and charted data and metrics for detailed status reports.
- Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased client satisfaction through prompt response to inquiries and resolution of issues.
- Optimized resource allocation by creating detailed budgets and maintaining accurate financial records.
- Identified communication channels to set roadmap to distribute information.
- Conducted research to assist with routine tasks and special projects.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Pfizer, Wyeth Pharmaceuticals
Outside Sales Representative
2002.03 - 2007.09 (5 years & 6 months)
Job overview
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Met existing customers to review current services and expand sales opportunities.
- Maintained current knowledge of evolving changes in marketplace.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Schering Plough Pharmaceuticals
Outside Sales Representative
2001.02 - 2002.03 (1 year & 1 month)
Job overview
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
Multienlace
Call Center Coordinator
1998.07 - 2001.01 (2 years & 6 months)
Job overview
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Collaborated with IT department to troubleshoot technical issues, ensuring minimal downtime for call center operations.
- Maintained up-to-date knowledge of products and services offered to customers.
- Reduced employee turnover by creating supportive work environment and offering regular feedback on performance.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Implemented strategies for reducing average handle time while maintaining high levels of customer satisfaction.
- Developed and implemented customer service policies and procedures.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Bancolombia
Supernumerary
1995.06 - 1998.05 (2 years & 11 months)
Job overview
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Performed different job positions including Bank teller, Customer service representative, sales and telemarketing.
Education
Universidad Eafit , Medellin, Colombia
Bachelor of Arts from International Business
06.2000
Colegio Bethlemitas , Medellin, Colombia
High School Diploma
11.1993
Skills
- Property valuation knowledge
- Property Information Filing
- Open house preparations
- Problem-Solving
- Property valuation
- Multitasking
- Customer service
- Sales
- Work well remotely or in person
- Flexible schedule
- Highly adaptable to work under pressure and handle conflicts
- Identifying customers needs and wants
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Italian
Elementary
Timeline
Realtor Sales Associate
Gulf Life Real Estate
2022.10 - Current (1 year & 11 months)
Realtor Sales Associate
Beachy Beach Real Estate
2017.04 - 2022.09 (5 years & 5 months)
Designer-Owner
Lucky Duck Solutions
2015.06 - Current (9 years & 3 months)
Realtor
Real Edge Real Estate
2015.05 - 2017.04 (1 year & 11 months)
Call Center Supervisor
Shell Point Retirement Community
2015.02 - 2016.06 (1 year & 4 months)
Management Assistant
Enterprise Rent-A-Car
2010.03 - 2015.07 (5 years & 4 months)
Outside Sales Representative
Pfizer, Wyeth Pharmaceuticals
2002.03 - 2007.09 (5 years & 6 months)
Outside Sales Representative
Schering Plough Pharmaceuticals
2001.02 - 2002.03 (1 year & 1 month)
Call Center Coordinator
Multienlace
1998.07 - 2001.01 (2 years & 6 months)
Supernumerary
Bancolombia
1995.06 - 1998.05 (2 years & 11 months)
Universidad Eafit
Bachelor of Arts from International Business
Colegio Bethlemitas
High School Diploma
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