Lina Garcia
El Paso,United States
Summary
Precise Accounts Receivable Manager offering strength in account reconciliation and invoice collections. Superb communicator addresses delinquent payments with tact and diplomacy. Successful in managing staff and a book of business totaling an averaging of $54 million dollars monthly.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Manager
ADP
05.2022 - Current
- Implemented new collection strategies that led to the recovery of lost revenue.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.
- Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
- Spearheaded process improvements that resulted in increased accuracy of billing information and reduced discrepancies.
- Improved department efficiency through the adoption of new technologies and automation tools.
- Developed strategic plans for day-to-day financial operations.
- Created financial dashboards to provide insights into key performance indicators.
Lead Account Specialist
ADP
10.2020 - 05.2022
- Spearheaded all components of the ITC Transformation: Technology, Process, Design, KPI Reporting, Training, Change Leader, Communication Strategy and Associate Engagement
- Align with the Project Management Office to develop work plans for change management work streams and related activities
- Ongoing change management including user adoption - in collaboration with Communications and UAT
- Partner and engage with Change Leaders by providing role clarity, and soliciting team input and ideas for moving forward
- Clearly communicated problems and progress timely to Senior Leadership
- Consistently met deadlines, successfully deployed project on time.
Accounting & Human Resources Administrator
Efficio Construction Services, LLC
03.2019 - 08.2020
- Implemented company infrastructure - business planning, financial assessment, responsible for obtaining the registration, certifications and licenses with federal and state governments for Texas, New Mexico and Arizona, purchased corporate insurance policies, responsible for all aspects of recruitment, onboarding, vendor selection, subcontractor selection, created and implemented policies and procedures, managed lien releases
- Managed client relations with Bureau of Indian Affairs (BIA); the federal government of the United States within the U.S
- Department of the Interior
- Enforced strict guidelines and compliance to contractual obligations
- Implemented Accounting Program, managed Cost Accounting, Accounts Payable, Accounts Receivable, General Ledger, Financial Reporting, Payroll
- Examined standard costs against estimates to identify and maximize profitability
- Vetted subcontractor proposals to obtain the best value and maximize profit margins
- Responsible for company filings such as 940's, 941's, Texas Workforce Commission Quarterly Reports, NM Gross Receipts Taxes, 1099's and W2's.
Accounts Receivable Manager
ADP - Invoice to Cash
06.2017 - 03.2019
- Aligned to organizational goal by activating change management, setting direction, engaging teams, leveraging talent to accomplish successful and timely roll out
- Delivered training curriculums timely, partnered with SME's and Peers and motivated team during extreme change
- Focused on restructuring existing book of business to balance workload and align associates and regions across National Accounts
- Several of my associates were selected to create training curriculums and trained over 40+ account specialists, while remaining focused on executing monthly AR goals and objectives
- Achieved record breaking performance for the South and North regions within the 1st year of tenure
- Lead Associate Engagement initiatives to drive performance, engagement, and recognition across National Accounts
- Collaborated with Senior Leadership, Regional Controllers, SME's, and associates to create, enhance and streamline Dunning Letter templates, processes, and procedures for National Accounts
- Rolled out communication to Regional Controllers, Relationship Managers, and Service Leaders to bring awareness and prevent escalations
- All aspects of performance management: salary administration, annual reviews, talent development, succession planning, recognition, and disciplinary action.
Client Service Manager
ADP - Comprehensive Services
12.2012 - 12.2017
- Strong track record in establishing and maintaining rapport with Relationship Management, Implementation, Learning and Performance, Sales, Business Engineering Solutions (BES), etc
- Successful migration of project coordinator role to Manila for standardization
- Identified and removed administrative tasks of burden to maximize payroll consultants' productivity
- Resulted in significant recovery time averaging 44 hours per day across Comprehensive Services, with cost savings of over $225,000 dollars annually
- Within 1st year of tenure, revamped the payroll consultant training, reducing the curriculum from 6 months to 3 months, while increasing hands on functional training, live training and significantly reducing self-guided training and eliminating employee travel, resulting in average cost savings of $14,000 per new hire
- Devised, deployed, and monitored Year End Saturday OT Training for over 120+ Payroll and HR Consultants, resulting in day-to-day time savings of over 960 production hours.
Education
Human Resource Management -
Park University
Human Resource Management -
Park University
01.2017
Skills
- 4 Consecutive Quarters of 100% Associate Engagement
- Women in Leadership 2024
- CFO Award Recipient 2022
- Hello Gr8tness Award 2022
- FAB Spotlight 2022
- Go for the Gold Winner 2016
- Excellence in Action 2015
Accomplishments
· Leadership
· Results Focused
· Project Management
· Change Management
· Performance Management
· Data Analysis
· Effective Communication
· Public Speaking
· Associate Engagement
Hobbies and Interests
- Growing and sharing my faith
- Sports
- Great Series on Hulu or Netflix
- Experiencing new eateries
- Travel
Projects
ITC $3 Million Dollar Transformation Initiative (11/2020 - 9/2021) Manila Offshore Project (2015) HR Product Consultant Promotional Guidelines (2015) Year End Saturday OT Training (2014) Peer Mentoring Program (2013) Payroll Consultant Training Revamp (2012)
Timeline
Accounts Receivable Manager
ADP
05.2022 - Current
Lead Account Specialist
ADP
10.2020 - 05.2022
Accounting & Human Resources Administrator
Efficio Construction Services, LLC
03.2019 - 08.2020
Accounts Receivable Manager
ADP - Invoice to Cash
06.2017 - 03.2019
Client Service Manager
ADP - Comprehensive Services
12.2012 - 12.2017
Human Resource Management -
Park University
Human Resource Management -
Park University