Lina Hernandez
Oak Lawn,IL
Summary
Dynamic sales and operations leader with extensive experience in the luxury beauty sector, recognized for driving revenue growth and fostering high-performing teams. Expertise in executing impactful vendor activations and delivering exceptional client experiences, ensuring brand loyalty and satisfaction. Renowned for strategic problem-solving abilities, effective KPI management, and a people-first leadership approach that cultivates talent and drives organizational success. Committed to achieving excellence through innovative strategies and a deep understanding of market trends.
Overview
9
9
years of professional experience
Work History
Clarins Counter Manager
Bloomingdale's Michigan Avenue
Chicago, Illinois
09.2024 - 10.2025
- Managed Clarins product displays to boost customer engagement and increase brand visibility.
- Trained and mentored 3 beauty advisors on product knowledge and sales techniques.
- Oversaw inventory management to ensure stock availability and organization.
- Collaborated with marketing teams to execute promotional events and campaigns that attracted new customers.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Developed innovative promotional ideas to engage potential customers.
- Participated in trade shows and industry events to promote the brand.
- Implementing new strategies for improving customer experience levels.
Lancome Sales Manager
Ulta
Bolingbrook, Illinois
08.2023 - 09.2024
- Conducted sales consultations, educating clients on product benefits and features to drive informed purchasing decisions.
- Guided customers in selecting skincare and makeup products tailored to their needs, enhancing their beauty routines.
- Demonstrated 3-4 product application techniques to educate customers for better use.
- Fostered positive shopping experiences for customers through attentive communication and personalized service.
- Maintained cleanliness and organization of sales displays and product shelves.
Lead Cashier
Ulta
Bolingbrook, Illinois
03.2023 - 08.2023
- Streamlined checkout processes, reducing wait times and improving overall customer experience.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Led cashiers and associates in providing thoughtful customer service.
- Worked with floor team and managers to meet wide range of customer needs.
- Supervised daily cash register operations, ensuring accuracy in transactions and efficient customer service.
- Trained and mentored new cashiers, enhancing team performance and improving service standards.
Operations Manager
Personalization Mall
Bolingbrook, Illinois
11.2019 - 01.2023
- Managed daily operations to ensure efficient workflow and productivity.
- Supervised day-to-day workflow of 63 employees in order to maximize productivity and maintain quality standards.
- Developed operational teams to effectively meet process and production demands.
- Coordinated team schedules to enhance resource allocation and staff utilization.
- Oversaw 30 employees scheduling, conducted training sessions, and maintained accurate inventory records.
- Facilitated communication between departments to streamline project execution.
- Identified deficiencies and conducted root-cause analysis to address issues.
- Coordinated with other departments including sales, marketing, finance, human resources to ensure efficient operations.
Quality Control Supervisor
Personalization Mall
Burr Ridge, Illinois
10.2016 - 09.2019
- Supervised quality control processes, ensuring product consistency and accuracy to meet customer expectations.
- Trained staff on quality standards and inspection techniques, enhancing quality assurance for personalized items.
- Collaborated with production teams to resolve quality issues promptly and effectively.
- Provided actionable feedback to management, identifying improvements in quality control practices to enhance overall effectiveness.
- Investigated customer complaints and initiated corrective action plans.
- Ensured that safety protocols were followed during all testing procedures.
- Maintained current knowledge of industry standards related to quality assurance.
Skills
- Product expertise
- Sales plan implementation
- Team leadership
- Problem solving
- Effective communication
- Relationship building
- Active listening
- Multitasking Abilities
Languages
Spanish
Native/ Bilingual
Timeline
Clarins Counter Manager
Bloomingdale's Michigan Avenue
09.2024 - 10.2025
Lancome Sales Manager
Ulta
08.2023 - 09.2024
Lead Cashier
Ulta
03.2023 - 08.2023
Operations Manager
Personalization Mall
11.2019 - 01.2023
Quality Control Supervisor
Personalization Mall
10.2016 - 09.2019