Lina Higgs
Chesterfield,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Administrator
HHT
01.2014 - 02.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Patient Case Coordinator
Clinic Viveya, Radiology Department
08.2005 - 11.2010
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Discussed cases with clients, insurance providers and staff.
- Documented each patients' activity in program-specific databases.
- Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Education
Internal Medicine, Honoree of Radiology
Far Eastern State Medical University
Khabarovsk, RussiaSkills
- Scheduling
- Telephone Reception
- File Maintenance
- Office Supply Management
- Event Coordination
- Customer Engagement
- Meeting Coordination
- Time Management
- Ethics-Focused
- Appointment Scheduling
- Customer Service
- Microsoft Office Suite
- Medical Terminology Knowledge
Certification
CPR & First Aid & AED Certificate
Timeline
Office Administrator
HHT
01.2014 - 02.2020
Patient Case Coordinator
Clinic Viveya, Radiology Department
08.2005 - 11.2010
Internal Medicine, Honoree of Radiology
Far Eastern State Medical University
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