Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lina Hilal

Watertown,MA

Summary

A professional college student at Massachusetts Bay Community College who is a double major in Psychology and Sociology demonstrates a strong work ethic and is seeking to expand and grow my professional experiences in the workplace. I am seeking to gain employment that will continue to strengthen my skills. Current skills and experience will prove to contribute to the goals. Highly organized Office Assistant with experience in administrative support and customer service. Strong multitasking skills, adept at managing multiple tasks simultaneously, while maintaining high attention to detail. Demonstrated ability to streamline office processes for efficiency, productivity, and quality without compromising quality. Successfully ensured optimal office operations by implementing effective administrative systems.

Overview

3
3
years of professional experience

Work History

Admin Office Assistant

Qlik Data
01.2024 - Current
  • Copied, sorted and filed records of office activities and business transactions.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Answered telephones, directed calls, and took messages.
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Supported the planning and execution of corporate events and meetings.
  • Typed, formatted and edited correspondence and other documents.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Coordinate weekly lunch catering for staff.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Scheduled meetings and coordinated materials to be distributed to attendees.

Admin Office Assistant

Family Owned Tax Business/ Best Tax strategies
11.2022 - 06.2023
  • Scheduled meetings and coordinated materials to be distributed to attendees.
  • Copied, sorted and filed records of office activities and business transactions.
  • Typed, formatted and edited correspondence and other documents.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained confidentiality of sensitive information and documents.
  • Answered phone calls and directed them to appropriate personnel.

Assistant Manager

Aldo
06.2023 - 12.2023
  • Creating schedules for employees
  • Creating weekly agendas for store sales and goals
  • Present on the sales floor engaging with customers and their needs
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Established processes for monitoring customer satisfaction levels.

Sales Lead

Aldo
06.2022 - 12.2023
  • Reviewed emails to address tasks and communications efficiently.
  • Maintained accountability for store opening and closing activities.
  • Communicating effectively with customers.
  • Addressed customer inquiries promptly.
  • Greeted and assisted customers to foster positive experiences.
  • Maintained attractive merchandise displays to maximize purchases.

Sales Associate

Aldo
11.2021 - 12.2023
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained records related to sales for store management.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Teachers Assistant

Revere High School
Revere, MA
09.2022 - 01.2023
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Distributed textbooks, workbooks, papers, and pencils to students.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.

Worker

Chiles to-go
01.2022 - 08.2022
  • Provide excellent customer services
  • Greet customers and present menus
  • Deliver checks and collect payments
  • Cooperate and communicate with all serving and kitchen staff
  • Adhere to all relevant health department rules/regulations and all customer service Guidelines

Education

Associate of Arts - Psychology/Sociology

Massachusetts Bay Community College
Wellesley Hills, MA

High School -

Revere High School
Revere, Massachusetts

Credits -

North Shore Community College

Bachelor's Degree - Psychology, Criminal Justice

Umass Boston

Skills

  • Able to work independently
  • Able to work in a fast-paced environment
  • Great communicator
  • Active Listener
  • Organizational Skills
  • Time Management
  • Critical thinking
  • Problem-solving
  • Leadership
  • Multilingual
  • Guest service
  • Team collaboration
  • Conflict resolution
  • Research methods
  • Event planning
  • Office supply management
  • Appointment scheduling
  • Scheduling meetings
  • Time management
  • Verbal and written communication

Languages

English
Full Professional
Arabic
Native/ Bilingual
French
Limited
Spanish
Elementary

Timeline

Admin Office Assistant

Qlik Data
01.2024 - Current

Assistant Manager

Aldo
06.2023 - 12.2023

Admin Office Assistant

Family Owned Tax Business/ Best Tax strategies
11.2022 - 06.2023

Teachers Assistant

Revere High School
09.2022 - 01.2023

Sales Lead

Aldo
06.2022 - 12.2023

Worker

Chiles to-go
01.2022 - 08.2022

Sales Associate

Aldo
11.2021 - 12.2023

Associate of Arts - Psychology/Sociology

Massachusetts Bay Community College

High School -

Revere High School

Credits -

North Shore Community College

Bachelor's Degree - Psychology, Criminal Justice

Umass Boston
Lina Hilal