Summary
Overview
Work History
Education
Skills
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Timeline
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Lina Laracuente

Kissimmee

Summary

Enthusiastic, caring, and motivated individual passionate about customer care. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to learning and creating positive customer experiences.

Overview

2
2
years of professional experience

Work History

Online Grocery Associate

Walmart
07.2024 - 08.2024
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.

Church Assistant/Administrative Assistant

City of Life Church
08.2023 - 06.2024
  • Organized community outreach programs and events, enhancing congregation engagement.
  • Managed budgets, tracked expenses, and ensured proper handling of church funds and receipts.
  • Collaborated with local organizations to raise awareness of church-supported charities and mission trips.
  • Answered phone calls, emails, and managed church calendar, scheduling events.
  • Prepared and organized bulletins, newsletters, and announcements, maintaining records.
  • Assisted with planning and execution of church events (services, outreach, weddings, funerals) and ensured event logistics were in place.
  • Helped coordinate outreach programs, community service projects, and mission trips.
  • Tracked donations and tithes, supporting the church's financial management.
  • Supported ill or in-need church members through visits and coordinated meal deliveries or care packages.

Customer Service Associate

Planet Smoothie
09.2022 - 03.2023
  • Professionally handled customer complaints, achieving satisfactory outcomes and positive feedback.
  • Maintained in-depth product knowledge and provided accurate information to customers.
  • Answered calls promptly to reduce wait times and helped customers determine their needs.
  • Worked flexible hours and extra shifts to meet business needs.
  • Operated cash register with high accuracy for cash, check, and credit card transactions.
  • Balanced cash drawer at shift's end, ensuring accurate accounting.
  • Assisted customers with purchases, locating items, and joining reward programs.
  • Restocked and organized merchandise in front lanes, ensuring a tidy display.
  • Counted money in cash drawers at shift start and end to maintain accuracy.

Education

Associate of Science - Health Administration

Valencia College
Orlando, FL
08-2027

High School Diploma -

City of Life Christian Academy
05.2023

Skills

  • Customer Engagement
  • Flexible scheduling
  • Active Listening
  • Teamwork
  • Multitasking
  • Adaptability
  • Positive and Outgoing Attitude
  • Customer Service
  • Willingness to Learn
  • Attention to Detail
  • Planning and Organization
  • Problem resolution
  • Patience
  • Empathy
  • POS System Operation

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Timeline

Online Grocery Associate

Walmart
07.2024 - 08.2024

Church Assistant/Administrative Assistant

City of Life Church
08.2023 - 06.2024

Customer Service Associate

Planet Smoothie
09.2022 - 03.2023

High School Diploma -

City of Life Christian Academy

Associate of Science - Health Administration

Valencia College

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Lina Laracuente