Lina Lemos

Patient Coordinator/Insurance Coordinator

Hamilton Dental Associates

09.2024 - Current

Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Delivered excellent patient experiences and direct care.
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
Verified patient insurance eligibility and entered patient information into system.
Answered incoming calls, scheduled appointments and filed medical records.
Provided excellent customer service to patients and medical staff.
Engaged with patients to provide critical information.