Lina Luca

• Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
• Responded promptly to customer inquiries via email or phone.
• Organized and maintained filing systems, both paper and electronic.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
• Assisted with scheduling meetings and appointments for the office staff.
• Ordered supplies and maintained an inventory of office equipment.
• Maintained confidentiality of sensitive data in accordance with company policies.
• Performed administrative duties such as photocopying, faxing documents and mailing packages.
• Updated contact lists regularly with current employee information.
• Processed incoming invoices for payment in a timely manner.
• Scanned physical documents and uploaded to encrypted databases for digital maintenance.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
• Responded to customer issues to provide immediate resolution and improve retention.
• Provided support to other departments by completing clerical tasks as needed.

Property Manager Assistant

Boston, MA.

Boston Management Group.

Updated tenant records and maintained accurate files for all tenants.

• Processed incoming payments from tenants in a timely manner.
• Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
• Maintained positive relationships with tenants by responding promptly to inquiries and requests.
• Provided support for the leasing team during peak times such as move-ins and move-outs.
• Created weekly vacancy reports summarizing availability across all properties.
• Scheduled maintenance calls.
• Contacted tenants to collect overdue rent or to discuss other important issues.
• Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
• Handled resident complaints and expedited maintenance requests.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
• Updated tenant and unit information to keep current in housing database.
• Responded to tenant maintenance requests according to agreed conditions for building functionality.

October 2018 - December 2021

• Proficient in overseeing all aspects of CRM for effective customer relationship management.
• Developed and implemented relocation policies and procedures.
• Created relocation packages, including cost estimates and other related information.
• Processed payments associated with relocation services.

Assess move-related quotes, monitor expenditures to ensure all moves stay within budget.

• Coordinated pre-move interviews to assess preferences and special requirements.
• Efficiently scheduled resources for projects, including crews, trucks, and moving equipment/materials.
• Resolve customer complaints regarding products or services.
• Collaborated closely with customers to understand their unique project requirements, ensuring complete satisfaction with each assigned residential move.
• Direct and oversee all phases of a residential or commercial move.
• Developed and implemented marketing strategies to promote relocation services.
• Provided customer service support to clients during the entire process of relocating their homes or businesses.
• Analyzed data from past relocation projects to identify areas of improvement in our services.