Nicolina Mannino
Mundelein,IL
Summary
Results-focused professional with robust expertise in business analytics and data-driven decision-making, consistently generating valuable insights that drive organizational success. Demonstrated ability to streamline processes and enhance operational efficiency while fostering effective team collaboration in dynamic environments. Recognized for adaptability and a keen aptitude for data interpretation, leading to innovative problem-solving strategies that meet evolving business needs. Committed to leveraging analytical skills to support strategic initiatives and contribute to overall growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Analyst- Scrum Master
CVS Health
03.2025 - Current
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Improved workflow visibility by implementing standardized reporting and sprint dashboards for leadership.
- Coordinated efforts with engineering, security, and operations teams to ensure seamless system integrations and efficient release management.
- Refined project intake and prioritization methods to support streamlined documentation and improve overall team productivity.
Technical Project Manager
AT&T
05.2020 - 03.2025
- Developed and implemented project plans to improve response times for customer inquiries.
- Designed and launched a technical compliance training program achieving a 99% audit score, strengthening safety and regulatory alignment.
- Led a redesign of the project inventory management system, implementing automated tracking and streamlined workflows that reduced waste by 6% and improved project profitability.
- Directed structured cross-training initiatives with learning modules and performance reviews, increasing team agility and consistency during high-demand periods.
- Oversaw compliance training enhancements focusing on technical protocols, quality assurance, and response procedures, minimizing operational risks.
Education
Bachelor of Arts - Psychology
DePaul University
Chicago06-2019
Skills
- Agile Project Management (Scrum / Kanban)
- Stakeholder Engagement & Communication
- Cross-Functional Team Leadership
- Risk & Issue Management
- Process Improvement & Workflow Optimization
- Project Scheduling & Roadmapping
- Systems Implementation & Change Management
- Jira, Confluence
- ServiceNow
- Client relationship management
Certification
Project Management Certification (in progress for 2026)
Timeline
Senior Analyst- Scrum Master
CVS Health
03.2025 - Current
Technical Project Manager
AT&T
05.2020 - 03.2025
Bachelor of Arts - Psychology
DePaul University