Lina Marcela
San Antonio,TX
Summary
Bilingual customer service professional with over two years of experience delivering exceptional support in fast-paced environments. Skilled in problem resolution, effective communication, and building strong customer relationships. Adept at handling high-pressure situations with empathy and professionalism. Fluent in English and Spanish, ability to adapt to diverse customer needs and provide innovative solutions.
Overview
4
4
years of professional experience
Work History
Au Pair
Cultural Care
San Antonio, TX
06.2023 - 12.2024
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided emotional support to children during difficult situations or transitions.
- Coordinated playdates and social interactions to encourage positive social development.
- Maintained organized and clean children's areas.
- Traveled with family to help with vacation activities and childcare.
Customer Service Representative
Foundever
Cali, Valle Del Cauca
01.2021 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Education
Bachelor of Science - Agricultural Engineering
Universidad Del Valle
Cali, ColombiaSkills
- Cultural immersion
- Activity planning
- Social skills development
- Multi-task management
- Complaint resolution
- Time management
- Customer service
- Active listening
Languages
Spanish
Native/ Bilingual
Timeline
Au Pair
Cultural Care
06.2023 - 12.2024
Customer Service Representative
Foundever
01.2021 - 01.2023
Bachelor of Science - Agricultural Engineering
Universidad Del Valle
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