Lina Martinez
Klein ISD
Spring,TX
10
years of professional experience
2
Languages
Bilingual Front Desk Receptionist experienced in customer service, scheduling, and confidential record keeping. Delivered exceptional support through strong organizational skills, respectful communication, and client education. Focused on creating welcoming environments and enhancing visitor experiences while managing multiple responsibilities.
Work History
Instructional Support
3 Years 10 Months- Maintain accurate records, documents, and information while paying close attention to detail.
- Respond to questions and requests promptly and direct individuals to the appropriate staff member or resource.
- Manage multiple priorities throughout the day while remaining organized and dependable.
- Build positive relationships with students, families, teachers, administrators, and colleagues through respectful and professional communication.
- Handle sensitive information appropriately and follow established policies and procedures.
- Collaborate with team members to resolve concerns and ensure needs are addressed efficiently.
- Create a supportive, organized environment while adapting to changing priorities and unexpected situations.
- Monitored student progress through regular assessments, providing feedback to teachers and adjusting instructional support as needed.
Insurance Customer Service Representative
3 Years 7 Months- Managed inbound customer calls, resolving insurance and collision repair inquiries with clear, professional communication.
- Verified policy details, coverage, and claim status to support accurate repair coordination.
- Scheduled estimates, repairs, and follow-up appointments while maintaining efficient service timelines.
- Documented claim notes, customer requests, and repair updates in detailed, accurate records.
Education
No Degree - Business Administration And Management
Skills
Student Support
Document Preparation
Scheduling & Calendar Coordination
Filing & Organization
Educational Support
Calendar coordination
Data entry
Document management
Professional Communication
Stakeholder Communication
Confidential Information Handling
Information confidentiality
Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Instructional Support
Klein ISD
12.2022 - CurrentRead More
Insurance Customer Service Representative
Insurance Auto Collision Center
01.2017 - 08.2020Read More
University of The Poeple
No Degree from Business Administration And Management
Read More