Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Awards
Languages
Timeline
Generic

Lina McCoy

Scottsdale,AZ

Summary

Detail-oriented administrative professional with expertise in data entry, scheduling, and customer service. Proficient in Microsoft Office Suite, Google Suite, and POS systems. Demonstrated ability to multitask effectively in fast-paced environments while ensuring accuracy. Currently pursuing a B.A. in Business Administration and H.R. Management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

OpComm Dispatcher

AZDPS
Phoenix
06.2024 - 10.2024
  • Answered 911 emergency and administrative calls using multi-line phone systems.
  • Utilized the state database to verify and enter information on subjects.
  • Communicated with public, state troopers, police departments, and records department for updates to police records and assisting with dispatching units to the scene.
  • Memorized state routes, radio codes, and emergency procedures for effective response.
  • Diffused tense situations with distressed callers to ensure calm communication.
  • Answered emergency calls in a timely manner, and handled life-threatening calls with urgency and care.
  • 99% accuracy with data entry for administrative (non-emergency) and emergency calls.

Waitress/Assistant to Business Owners

My Place Restaurant
Sierra Vista
10.2021 - 12.2022
  • Memorized customer orders to ensure accurate service.
  • Utilized an outdated cash register system for payment processing.
  • Assisted business owners with inventory organization and restocking.
  • Sorted and dated perishable products to comply with restaurant regulations.
  • Responded to inquiries regarding business offerings and product availability.
  • This was one out of two jobs I was working simultaneously.

Supervisor/Waitress/Hostess

Hana Tokyo
Sierra Vista
09.2021 - 12.2022
  • Memorized orders and efficiently served food and drinks to customers.
  • Utilized POS system to process customer payments accurately.
  • Assisted in kitchen operations, managing inventory levels and placing orders when supplies ran low.
  • Documented nightly cash flow using Excel for precise financial tracking.
  • Facilitated accurate employee payment by assisting with hour and shift time entries.
  • Resolved conflicts between employees and customers to maintain a positive environment.
  • I worked two jobs simultaneously.

Teacher/Receptionist/Admin Assistant

Roots Hot Yoga
Tucson
04.2021 - 12.2021
  • Updated customer files with personal data using company systems for accuracy.
  • Processed payments through specialized software, ensuring seamless transactions.
  • Conducted 60 to 80-minute classes, substituting as needed to maintain continuity.
  • Served as initial contact point, addressing inquiries about files, business, or schedules.
  • Aided owner in restocking, ordering supplies, cleaning, and managing cash operations.
  • Assisted customers in updating membership profiles efficiently.
  • Accurately entered new client information into the company database.

Guest Advisor/Cashier

GameStop
Tucson
06.2019 - 04.2021
  • Collected payments utilizing legacy Windows-based system.
  • Provided consumers with relevant information regarding inquiries and past purchases.
  • Maintained updated records for consumers holding memberships.
  • Assisted with product restocking, ordering, cleaning, and cash handling.
  • Managed opening and closing procedures on designated days.

Salesperson

Cutco Knives
Tucson, AZ
03.2019 - 10.2019
  • Conducted door-to-door sales of CUTCO knives, showcasing product reliability and usability.
  • Utilized presentations to effectively promote CUTCO products to prospective buyers.
  • Drove customer purchases via personal outreach and website transactions.
  • Achieved sales success through a commission-based compensation structure.

Education

BA - Business Administration and HR Management

Arizona State University (ASU)
Tempe
12.2027

Technical Certification - Physical Therapy

Carrington College
Tucson
03.2020

High school Diploma -

Vail Academy & High School
Tucson
01.2019

Skills

  • Data entry and record keeping
  • Communication skills
  • Microsoft Office proficiency
  • Google Suite proficiency
  • Team collaboration
  • Emergency response
  • Time management
  • Database maintenance
  • Updating logs
  • Active listening
  • Stress tolerance
  • Call handling
  • Patient care and support
  • Quick learning ability
  • Customer service excellence
  • Confidential information handling
  • Point of sale (POS)
  • Adaptability and organization
  • First aid and CPR
  • Typing speed of 70 wpm

Certification

  • Executive Briefing: Artificial Intelligence (AI) + ChatGPT
  • Certified Lean Six Sigma Yellow Belt (Accredited)
  • Certified Lean Six Sigma White Belt (Accredited)
  • Sleep Success: Achieve Peak Performance Through Better Sleep
  • Security Awareness Training
  • Food Handler Safety
  • Physical Therapy Technician (PTT)

Hobbies and Interests

Hot Yoga Instructor (RYT 200)

Awards

  • Published Author, Published Author in Appelley Publishing's 'Rising Stars 2019' Collection, for 'A Fragmented Heart'., 2019
  • FBLA Reward, Reward for great citizenship.

Languages

  • English, Expert
  • Spanish, Beginner
  • French, Beginner
  • Vietnamese, Beginner

Timeline

OpComm Dispatcher

AZDPS
06.2024 - 10.2024

Waitress/Assistant to Business Owners

My Place Restaurant
10.2021 - 12.2022

Supervisor/Waitress/Hostess

Hana Tokyo
09.2021 - 12.2022

Teacher/Receptionist/Admin Assistant

Roots Hot Yoga
04.2021 - 12.2021

Guest Advisor/Cashier

GameStop
06.2019 - 04.2021

Salesperson

Cutco Knives
03.2019 - 10.2019

BA - Business Administration and HR Management

Arizona State University (ASU)

Technical Certification - Physical Therapy

Carrington College

High school Diploma -

Vail Academy & High School

Similar Profiles

CREATE PROFILE