Lina-Myree Thompson

• Created, developed, and oversaw SME program for employee advancement and promotion

• Worked in all roles on the production floor to create the first established training program for new hires at the plant.

• Established relationships with managers and leaders to determine and deliver leadership training skills that were needed for advancement within the organization.

• Researched and established leadership training materials for leaders within the organization.

• Advanced safety by researching and implementing continuous improvement projects that increased safety for emergency procedures and emergency exits throughout the plant.

• Cultivated relationships with outside vendors that assisted with training needs.

• Reduced turnover by providing new hire training as well as continuous training to staff.

• Implemented training initiative to complete 2,600 compliance trainings plant wide in 3 months.

• Increased employee engagement by implementing new projects plant-wide to gain employee feedback and increased activity at work.

• Conducted annual training and development needs assessment.

• Develops training and development programs and objectives.

• Administers spending against the departmental budget.

• Obtains and /or develops effective training materials utilizing a variety of media.

• Trains and coaches managers, supervisors and others involved in employee development efforts.

• Assisted in developing the SOPs for all positions within the plant.

• Plans, organizes, facilitates and orders supplies for employee development and training events.

• Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.

• Conducts follow-up studies of all completed training to evaluate and measure results.

• Exemplifies the desired culture and philosophies of the organization.

• Works effectively as a team member with other members of management and the HR staff.

• Deliver white glove concierge services such as dining reservations and suggestions, flower orders and gift baskets for special occasions, ticket inquiries, locating hard to find items, assistance while traveling and product comparisons.

• Recommend tailored solutions to the customers to drive brand loyalty.

• Provide meaningful and relevant knowledge and insight to members regarding the services that we can offer.

• Identify opportunities to proactively meet member needs to deliver value-added recommendations and services.

• Utilize a variety of resources including search engines, websites, and internal resources to research customers.

• Accurately and completely capture information and update client and proprietary systems appropriately.

• Promote meaningful relationships and brand loyalty through engaged and informed written communication with members.

• Handle requests with the goal of delivering meaningful and valuable solutions. • Utilize complex systems to accurately document customer information.

• Maintain acceptable performance standards including effectiveness, efficiency, and quality.

• Work in a fast-paced, structured call center environment.

• Responsible for ensuring Associate onboarding is executed proficiently, accurately and in a timely manner. Ensures I-9/E-Verify and background check compliance.

• Supports and monitors the performance appraisal process and maintains personnel files.

• Ensures benefit administration and communication occurs in a timely manner.

• Assists with employee relations by witnessing associate coaching, counseling, submitting termination requests and administering exit interviews.

• Prepares, processes, and meets weekly payroll deadlines. Ensures payroll is accurate.

• Trains all new associates and managers on the scheduling process and system navigation (appropriate to their position)

• Ensures a timely schedule is provided to associates (2 weeks in advance)

• Approves all requests for time off and availability changes in the system (partners with Store Manager as needed)

• Participation in morning and workload meetings.

• Leave of absence initiation/coordination.

• Associate engagement activity support.

• Attendance tracking and compliance.

• Annual certification compliance