Lina Ngao
Product Manager
MA
Summary
Results-driven MedTech professional focused on customer needs and product success. Passionate about leveraging data and field insights to identify market opportunities, inform strategy, and drive product launches. Skilled in bridging the technical and business worlds to deliver impactful solutions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Associate Global Product Manager
Fresenius Medical Care, NxStage Home Care
06.2022 - Current
- Orchestrated the development and launch of a renal care product portfolio encompassing FDA 510(k)-cleared capital equipment and disposables, alongside a non-medical device and software upgrade
- Led cross-functional teams (human factors, regulatory, clinical/clinical education, R&D, supply chain, field sales, and national accounts) to achieve patient-centered product design and execution of upstream and downstream marketing deliverables, leading to annual savings of $2.2M
- Collaborated with Patient/Nurse Advisory Boards to manage creation of business cases, marketing and training materials, customer communications, IFUs, and User Guides to improve product adoption and reduce user support calls by 10%
- Successfully executed international commercialization and marketing strategy for global product launch (recognized with 2023 NxStage Product Management Excellence Award)
Product Development Engineer
LymphaSense (sponsored by Baxter International)
05.2021 - 05.2022
- Collaborated with surgeons in a fast-paced cross-disciplinary team to develop a Class II medical device for early lymphedema detection and monitoring for cancer patients
- Identified >250 user needs by completing 200+ hours in clinical rotation shadowing plastic and pediatric cardiac surgeries and conducting contextual inquiries at the Johns Hopkins Hospital
- Conducted 50+ interviews with end users and product stakeholders (surgeons, physical therapists, and patients) to acquire customer insights and derive design requirements by establishing strong partnerships
- Submitted a provisional patent application, invention disclosure, FDA pre-submission document (Q-sub), and IRB application for clinical study
Product Manager at LaparoscopiX
The Johns Hopkins Center for Bioengineering Innovation & Design, Global Health
05.2021 - 05.2022
- Led the development of an educational mobile application for surgical residents from SAGES, JHPEIGO, and COSECSA to track laparoscopic skills training and expedite the access to minimally invasive surgery in Kenya via a gamified user interface
- Designed the user experience (UX/UI) by creating app specifications, storyboards, wireframes, and prototypes
- Spearheaded a month-long field study to rural and urban Kenyan hospitals, conducting ethnographic research to tailor the app to the specific needs of the healthcare landscape
Education
Master of Science - Engineering in Bioengineering Innovation and Design
Johns Hopkins University
Baltimore, MD 05.2021 - 05.2022
Bachelor of Engineering - Biomedical Engineering
King's College London
09.2018 - 06.2021
Skills
SolidWorks
PTC Creo
MATLAB
Python
Salesforce CRM
Agile Product Lifecyle Management
Stanford Biodesign
Upstream Marketing
Regulatory Affairs and Standards Knowledge
Human Factors and UX Design Principles
Analytical Skills
Medical Imaging
Rapid Prototyping
Websites
Leadershipcommunityservice
Johns Hopkins University, Baltimore, MD, BME Design Studio Teaching Assistant, 08/01/21, 05/01/22, Oversaw the Johns Hopkins Biomedical Engineering Design Studio and troubleshot faulty 3D printers to ensure safe practice and equipment usage., Trained undergraduate students in operating 3D printers, laser cutter, and machine shop appliances to enable rapid prototyping of medical device solutions., Organized educational workshops and demonstrations for undergraduate students in 3D printing post-processing and acrylic bending of laser-cut pieces.
Skillsinterests
SolidWorks, PTC Creo, MATLAB, Python, Salesforce CRM, Agile Product Lifecycle Management, Stanford Biodesign, Upstream Marketing, Regulatory Affairs and Standards Knowledge, Human Factors and UX Design Principles, Analytical Skills, Medical Imaging, Rapid Prototyping, English, French, Mandarin
Timeline
Associate Global Product Manager
Fresenius Medical Care, NxStage Home Care
06.2022 - Current
Product Development Engineer
LymphaSense (sponsored by Baxter International)
05.2021 - 05.2022
Product Manager at LaparoscopiX
The Johns Hopkins Center for Bioengineering Innovation & Design, Global Health
05.2021 - 05.2022
Master of Science - Engineering in Bioengineering Innovation and Design
Johns Hopkins University
05.2021 - 05.2022
Bachelor of Engineering - Biomedical Engineering
King's College London
09.2018 - 06.2021