Lina Osorio
Miramar,FL
Summary
I am a responsible and dynamic person with a desire to excel. My goals are based on the achievement of clear objectives. I learn quickly and comply adequately with punctuality, honesty, and responsibility in different activities that I have in charge. I am Willing to comply with different functions, obligations and labor regulations that will be established by the company. I demonstrate loyalty and discretion with the information that I manage.
Overview
14
14
years of professional experience
Work History
Team Leader
PCS Wireless
09.2021 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Commercial Director
HOTEL DIX
01.2017 - 10.2019
- Supervised staff members, increase the percentage of sales, market strategies, problem solving, scheduling, assistance to the management committee.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
Commercial Director
HOTEL EL PORTON DE SAN JOAQUIN
09.2013 - 12.2016
- Skilled in excel, word and power point, direct and telephone customer service. Also, problem solving, scheduling, and staff training.
Receptionist
HOTEL EL PORTON DE SAN JOAQUIN
09.2010 - 08.2013
- Skilled in excel, word and power point, direct and telephone customer service. Also, problem solving, scheduling, and staff training.
Education
High School Diploma -
Institucion Educative Jesus Maria
Medellin, Colombia12.2006
Technician in Hotel And Tourism - Hospitality And Tourism
Instituto Metropolitano De Educación
Medellin, Colombia12.2010
Current Student - English Course Level 4
Miami Dade College
Miami, FLSkills
QC/QA
- Leadership
- Computers
- Software Management
SHIPPING TEAM LEAD
- Customer Service
- Shipping label (DHL, FEDEX, UPS)
- Fullfilment
- Picker
- Label (2D)
- Microsoft office
CONVERTING TEAM LEAD
- Leadership
- Computers
- Software Management
Timeline
Team Leader
PCS Wireless
09.2021 - Current
Commercial Director
HOTEL DIX
01.2017 - 10.2019
Commercial Director
HOTEL EL PORTON DE SAN JOAQUIN
09.2013 - 12.2016
Receptionist
HOTEL EL PORTON DE SAN JOAQUIN
09.2010 - 08.2013
High School Diploma -
Institucion Educative Jesus Maria
Technician in Hotel And Tourism - Hospitality And Tourism
Instituto Metropolitano De Educación
Current Student - English Course Level 4
Miami Dade College