Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LINA PEREZ

San Diego,CA

Summary

Dedicated and versatile professional with a strong work ethic, and a passion for learning new skills quickly. Adept at adapting to changing environments and needs, with flexibility and a positive attitude. Proven experience in customer service and caregiving, combining excellent communication, multitasking, and prioritization skills. Highly accurate and trustworthy in cash handling and drawer reconciliation, with a focus on detail and efficiency. Compassionate caregiver with expertise in personal care, medication management, and mobility support. Recognized for empathy, patience, and the ability to build strong, supportive relationships, while ensuring safety and comfort.

Overview

4
4
years of professional experience

Work History

Caregiver

White Marlin Care
Baltimore, MD
08.2024 - 04.2025
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Partnered with registered nurses and physiotherapists to provide care to patients.

Front Desk Supervisor

Nautilus Hotel
Miami, FL
01.2024 - 08.2024
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Resolved customer complaints promptly and efficiently.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Assisted guests with inquiries and requests.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Posted room charges for food, liquor and telephone calls based on individual customer actions.

Assistant Manager

Candy Shack
Miami, FL
02.2023 - 02.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Concierge/Front Desk Associate

Eden Roc Hotel
Miami, FL
07.2022 - 03.2023
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Verified and collected client payments.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.

Hostess

Marriot Hotel
Miami, FL
08.2021 - 12.2022
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Server

ISG Bar and Kitchen
Miami, FL
07.2021 - 10.2022
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Education

Medication Technician

Maryland Board of Nursing
Baltimore, MD
03-2025

Healthcare Provider CPR/AED + First Aid(BLS)

American Health Care Academy
Baltimore, MD
11-2024

Tourist And Hospitality Management -

Universidad Autonoma De Bucaramanga
Bucaramanga
03.2021

Skills

  • Customer assistance
  • Organization
  • Team building
  • Problem resolution
  • Planning and coordination
  • Conflict management
  • Listening skills
  • Credit and cash payments
  • Guest amenities
  • Marketing
  • Nutritional support
  • Medication administration
  • Operations Management
  • Task Delegation
  • Special needs care
  • Care plan assessment
  • Behavioral observation
  • Daily living assistance
  • Basic housekeeping
  • Mobility assistance
  • Documentation
  • Medication management

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Caregiver

White Marlin Care
08.2024 - 04.2025

Front Desk Supervisor

Nautilus Hotel
01.2024 - 08.2024

Assistant Manager

Candy Shack
02.2023 - 02.2024

Concierge/Front Desk Associate

Eden Roc Hotel
07.2022 - 03.2023

Hostess

Marriot Hotel
08.2021 - 12.2022

Server

ISG Bar and Kitchen
07.2021 - 10.2022

Medication Technician

Maryland Board of Nursing

Healthcare Provider CPR/AED + First Aid(BLS)

American Health Care Academy

Tourist And Hospitality Management -

Universidad Autonoma De Bucaramanga

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