Lina Phan
Concord,CA
Summary
Dynamic individual with a proven track record, excelling in communication and problem solving. Enhance team performance through effective training and streamlined workflows, achieving significant improvements. I thrive in fast paced environment maintaining professionalism and customer satisfaction and look forward to being an asset to the team.
Overview
16
16
years of professional experience
Work History
Guest Service Advocate
Target
01.2025 - Current
- Providing excellent guest service assistance leaving customers satisfied, increasing companies feedbacks with positive notes
- Training new staff on company policies, guest service standards, providing a supportive environment
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
Closing Team Lead
Target
07.2024 - 11.2025
- Promote open communication amongst team members, fostering an environment conductive to problem solving and idea sharing that enhances overall performances level within the team
- Maintain professional demeanor by staying collective while addressing unsatisfied guest in a high stress and fast paced business
- Handle cash and card transactions, incident reportings, and primary leader on duty
Service and Engagement Team Lead
Target
07.2023 - 07.2023
- Developed training opportunities for team to enhance skills and performances
- Provided ongoing support to team, addressing concerns or questions promptly so they could remain focus on their tasks
- Streamlined workflow for increased efficiency, reducing turnaround time for critical tasks
Human Resource Expert
Target
03.2022 - 07.2023
- Self motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly, adapt to situations and environment and work effectively in a timely manner
- Demonstrated respect, friendliness and willingness to help wherever needed
Style Consultant
Target
01.2021 - 03.2022
- Handled high pressured situations with tact and professionalism, effectively addressing guest concerns to main positive relationships
- Collaborated with coworkers to ensure seamless communications, resulting in improved team performances and guest satisfactions
- Maintained inventory, assisted with stocky shelves, pricing and product display
Warehouse Associate
Heath Ceramics
06.2010 - 01.2021
- Assisted in receiving merchandise, organized and ensure lead received packing information for any discrepancies
- Prepared and scheduled stock transfers for weekly deliveries which includes but not limited to pulling and packaging
- Covered for lead while out of office, ordering supplies for department to maintain companies inventory brochures
Education
High School Diploma -
Richmong High School
Richmond06-2008
Skills
- Team Leadership
- Strong Verbal Communication
- Sensitive Information Management
- Time Management
- Attention to detail
- Customer service background
- Complex Problem-solving
- Teamwork and collaboration
- Decision-making skills
- Complaint handling
Timeline
Guest Service Advocate
Target
01.2025 - Current
Closing Team Lead
Target
07.2024 - 11.2025
Service and Engagement Team Lead
Target
07.2023 - 07.2023
Human Resource Expert
Target
03.2022 - 07.2023
Style Consultant
Target
01.2021 - 03.2022
Warehouse Associate
Heath Ceramics
06.2010 - 01.2021
High School Diploma -
Richmong High School