Summary

Overview

Work History

Education

Skills

Languages

Timeline

Lina Puente

Lancaster,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

years of professional experience

Work History

Cashier Assistant

Mobile Gas Station

09.2021 - 09.2023

Met customer needs through polite, friendly and attentive service.
Cleaned and sanitized cashier workstation and scanning area.
Helped customers complete purchases, locate items, and join reward programs.
Trained new cashier team members in customer service and money handling processes.
Removed trash, swept, and mopped floors for professional appearance.
Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Counted cash drawers before and after shifts to verify accuracy and report discrepancies.

Customer Service Assistant/Newspaper Carrier

Antelope Valley Press

04.2018 - 08.2021

Maintained clean and organized work environment to maintain customer safety.
Built strong relationships with customers and colleagues by providing friendly and personable service.
Responded to customer calls and emails to answer questions about products and services.
Utilized problem-solving skills to address customer queries and complaints.
Organized and scheduled customer orders to appropriate departments.
Followed up with customers about resolved issues to maintain high standards of customer service.
Collaborated with other departments to guarantee customer satisfaction.

House Cleaner

Self Employed

05.2015 - 02.2018

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Restocked room supplies such as facial tissues for personal touch with every job.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Delivered quality customer service to address urgent needs and cleaning requests.

Customer Service Agent

Freshology Inc.

03.2009 - 09.2014

Responded to customer calls and emails to answer questions about products and services.
Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Facilitated communications through management of inbound and outbound customer calls.
Rerouted customers into meal plans allergy accommodations
Responded to customer requests for products, services, and company information.
Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Answered constant flow of customer calls with minimal wait times.

Paraeducator, Special Education

Lancaster School District

10.2023 - Current

Aided instructors in customizing lesson content for inclusive education.
Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Encouraged peer collaboration through group assignments designed to foster teamwork and mutual understanding among classmates.
Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Monitored student classroom and outdoors activities to promote student safety.