Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Lina Silaphanh

Liberal,KS

Summary

Accomplished Office Secretary with a proven track record at Southwest Medical Center, adept in file management and fostering positive customer relations. Excelled in organizing company events and enhancing customer satisfaction at Thai Kitchen through effective staff training, showcasing strong verbal communication and critical thinking skills. Demonstrated commitment to efficiency and professionalism in all tasks.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Secretary

Southwest Medical Center
11.2023 - Current
  • Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
  • Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.

Hostess Manager

Thai Kitchen
03.2022 - 11.2023
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
  • Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
  • Liaised with dining services leaders to develop and implement systems, policies and procedures.

Dietary Aide

Good Samaritan Society
10.2018 - 02.2022
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Served meals to residents in accordance with established schedules and dietary procedures.

Education

High School Diploma -

Liberal High School
Liberal, KS
05-2021

Skills

  • Scheduling appointments
  • File Management
  • File Organization
  • Reception oversight
  • Schedule Management
  • Verbal Communication
  • Document Management
  • File systems management
  • Document Preparation
  • Mail distribution
  • HIPAA guideline compliance
  • Customer Service
  • Microsoft Office
  • Customer and client relations
  • Critical Thinking

Accomplishments

  • Collaborated with team of 16 in the development of annal health fair for hospital
  • Supervised team of 5 staff members.
  • Achieved goal by completing customer service with accuracy and efficiency.

Certification

HIPPA Certifications

CPR Certification

Safety Certification

Patient Care

Infection Prevention Control

Customer Service Skills

Languages

English
Full Professional
Laotian
Native or Bilingual

Timeline

Office Secretary

Southwest Medical Center
11.2023 - Current

Hostess Manager

Thai Kitchen
03.2022 - 11.2023

Dietary Aide

Good Samaritan Society
10.2018 - 02.2022

High School Diploma -

Liberal High School

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Lina Silaphanh