Lina Yang
Beijing,China
Summary
Dynamic, proactive, and highly responsible, consistently achieving A-grade performance for three consecutive years and earning multiple recognitions from senior management. A quick learner with a strong ability to adapt to new environments, consistently delivering high-quality results under pressure while maintaining a focus on efficiency.
Overview
6
6
years of professional experience
Work History
AIGC User Growth Specialist
Beijing Zero One Everything Technology Co., Ltd.
Beijing
05.2024 - 10.2024
- Business Demand Analysis: Planned and executed email marketing campaigns targeting 112,490 users, resulting in a new user click-through rate increase to 17% and a user reactivation conversion rate improvement of 0.5%
- Content Creation: Authored and published 60 blog posts with a total exposure of 142,541 views and a click-through rate of 1.89%, enhancing content impact
- Implementation & Evaluation of Standard Solutions: Optimized published content using Google Search Console, including 3 release notes, 130 Share Chat pages, and 101 research sharing pages, leading to a 1.52% increase in page indexing from June, enhancing search engine visibility and ensuring standardized content delivery
Marketing Affairs Assistant
Huawei (Outsource）
Beijing
07.2022 - 12.2022
- Product Integration: Optimized KooMessage product integration processes, successfully completing system integration and testing for 4 enterprises, enhancing the sales team's capabilities
- Business Expansion & Customer Success: Expanded product application scenarios based on customer needs, resolved API technical issues, increased customer engagement and conversion rates, and supported product commercialization
- Market & Product Analysis: Conducted market research and competitive analysis, providing feature improvement suggestions to ensure product competitiveness
- Data-Driven Optimization: Analyzed key metrics such as click-through rates, exposure rates, and conversion rates to optimize message sending volume, improving product performance and customer satisfaction
Customer Support Executive
BlueHelix
Beijing
09.2018 - 02.2022
- Customer Service & Support: Handled inbound calls and emails professionally, resolving customer inquiries and ensuring high satisfaction. Worked with internal teams to ensure timely order processing and delivery, escalating feedback when necessary.
- Community & Stakeholder Management: Managed 3 WeChat groups (400+ members each) and 2 Telegram groups (3000+ members), driving engagement with interactive content and addressing customer needs. Coordinated with various teams to ensure smooth service delivery.
- Data Analysis & Reporting: Used SQL and Excel to analyze user behavior and transaction data, supporting decision-making and improving customer service processes. Implemented strategies that increased active paid user engagement by 3%.
- Knowledge Base Optimization: Optimized the customer knowledge base on Zendesk, improving automated reply scripts and customer satisfaction.
Education
Master - Foreign language and Literature
Beijing Forestry University
Beijing07.2018
Skills
- Proficient in Microsoft 365 tools
- Independently identify and resolve complex issues
- Strong written and verbal communication skills in English
Timeline
AIGC User Growth Specialist
Beijing Zero One Everything Technology Co., Ltd.
05.2024 - 10.2024
Marketing Affairs Assistant
Huawei (Outsource）
07.2022 - 12.2022
Customer Support Executive
BlueHelix
09.2018 - 02.2022
Master - Foreign language and Literature
Beijing Forestry University
Similar Profiles
Brady (Yihong) DuBrady (Yihong) Du
Sales Assistant at Beijing Blue Dot Internet Technology Co., Ltd.Sales Assistant at Beijing Blue Dot Internet Technology Co., Ltd.
Aftab AhmadAftab Ahmad
Postdoctoral Research Fellow at Beijing University of Chemical TechnologyPostdoctoral Research Fellow at Beijing University of Chemical Technology
Mochi ZhangMochi Zhang
Product Manager Intern at Beijing Century Future Education Technology Co., LProduct Manager Intern at Beijing Century Future Education Technology Co., L
Margaryta KalchukMargaryta Kalchuk
English Teacher, Half-Day English Department at Beijing 21st Century Experimental KindergartenEnglish Teacher, Half-Day English Department at Beijing 21st Century Experimental Kindergarten
姚 婧婷姚 婧婷
景观及助理设计师实习生 at EDSA景观及助理设计师实习生 at EDSA