Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Lina G Hernandez

Oak Lawn,IL
Lina G Hernandez

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skilled Beauty Advisor enthusiastic about helping customers feel beautiful and confident. Active listener uncovers customer desires and recommends appropriate solutions. Excellent communicator and problem solver. knowledgeable about beauty trends, techniques and products. Possesses top strengths in customer relations and promotional support. Desires to leverage experience and training to support customer needs and enhance business success in service-based retail environment.

Overview

9
years of professional experience

Work History

Ulta Salon
Bolinbrook, IL

Prestige Beauty Advisor
07.2023 - Current

Job overview

  • Meet the sales goal every week
  • Kept up to date on company product line changes to better assist customers and boost revenue.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Educated customers on proper makeup techniques and best products for individual needs, including skin tone, beauty routine and age.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Assisted customers in feeling relaxed and comfortable with the process.

Ulta Salon
Bolingbrook, IL

Lead Cashier
03.2023 - 07.2023

Job overview

  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Helped with purchases and signed customers up for rewards program.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.

Culichi Town
BELL, CA

Hostess
04.2022 - 12.2022

Job overview

  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.

Personalization Mall
Bolingbrook, IL

Supervisor of Factory Operations
11.2015 - 02.2022

Job overview

  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Developed pricing schedules, costing for materials and compliance statements.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Attended regular training sessions to increase machine operating skills.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Sorted and packaged products to prepare for processing or shipment.
  • Examined final products for conformance with quality and design standards.

Education

HARRY S TRUMAN COLLEGE
Chicago, IL

GED
10.2013

University Overview

Skills

  • Excellent Written and Verbal Communication
  • Friendly and Outgoing
  • Customer Service
  • Relationship Selling
  • Problem-Solving
  • Customer Engagement
  • Inventory Management
  • Brand Promotion
  • Retail Metrics and Goals
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills
  • Meeting Sales Goals

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Prestige Beauty Advisor
Ulta Salon
07.2023 - Current
Lead Cashier
Ulta Salon
03.2023 - 07.2023
Hostess
Culichi Town
04.2022 - 12.2022
Supervisor of Factory Operations
Personalization Mall
11.2015 - 02.2022
HARRY S TRUMAN COLLEGE
GED
Lina G Hernandez