Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Lina Maria Gonzalez

Houston,TX

Summary

Focused Director of Operations with 10 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Overview

19
19
years of professional experience

Work History

Director of Operations

Star Building Services
07.2020 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Monitored budget and utilized operational resources.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Operations Manager

Star Building Services
05.2017 - 07.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.

Recruiter and Payroll Specialist

Star Building Services
01.2014 - 05.2017
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Completed payroll for employees and maintained detailed records of procedures.

Project Consultant

SENA
07.2004 - 12.2013
  • Allocated work among team members and provided guidance.
  • Prepared contingency plans.
  • Maintained high performing team and served as project's advocate.
  • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.

Education

Master of Science - Animal Sciences

UNAL
Palmira Colombia
12.1995

Skills

  • Operational Efficiency and Safety
  • Leadership Training
  • Operational Leadership
  • Performance Analysis
  • Quality Assurance
  • Strategic Vision
  • Motivational Leadership
  • Organizational Structuring
  • Materials Planning and Logistics
  • Payroll Administration and Timekeeping

Accomplishments

1. Expand the company's customer base.

2. Develop diverse strategies to enhance employee retention.

3. Collaborate with executives to establish streamlined organizational procedures.

4. Optimize client budgets through the formulation of cost-effective labor strategies.

5-Achieve that the company increases the percentage of direct clients to 90%.

6- In 2018 the company won the INC 5000.

7- In 2019 the company won the INC 100.

8- The Company managed to position itself as the Houston better cleaning company.

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Director of Operations

Star Building Services
07.2020 - Current

Operations Manager

Star Building Services
05.2017 - 07.2020

Recruiter and Payroll Specialist

Star Building Services
01.2014 - 05.2017

Project Consultant

SENA
07.2004 - 12.2013

Master of Science - Animal Sciences

UNAL

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Lina Maria Gonzalez