Linamaria Ochoa
Miami,FL
Summary
Adept at enhancing client satisfaction and streamlining operations, my tenure at Magic Touch Spa honed my problem-solving and effective communication skills. Leveraging attention to detail and a positive attitude, I successfully negotiated with suppliers, achieving significant cost savings while maintaining high-quality service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Post Operatory Massages
Magic Touch Spa
Miami,
01.2019 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Negotiated with suppliers to secure high-quality massage oils and supplies at competitive prices, enhancing client experience while managing costs.
- Established and implemented massage protocols and procedures.
Flebotomista
Villa Medical Spa
Miami, FL
04.2022 - 02.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
- Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Reduced patient wait times by implementing effective appointment scheduling system.
- Monitored supply levels and placed orders for laboratory supplies.
Estethician
Dermaclinic
Miami, FL
11.2019 - 10.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Estethician
Hilda Brito Medical Wellness Spa
Miami, FL
03.2019 - 02.2021
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Increased customer loyalty, providing exceptional aftercare advice and follow-up support.
- Collaborated with dermatologists to create comprehensive care plans for clients with specific skin conditions.
- Negotiated with suppliers to procure high-quality skincare products at competitive prices, improving profit margins.
- Expanded service offerings by obtaining certification in advanced esthetic technologies like microdermabrasion and chemical peels.
Education
Technology -
Beauty School
Miami, FL02.2007
Elementary Teacher - Spnaish Teacher
Kean University
Union, NJ06.2005
Bachelor Of Dentistry - Hygienist
Kean University
Union, NJ07.2001
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Equipment operation
- Machine operation
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Heavy equipment operation
- Hand and power tools
- Flexible schedule
- Data entry
- Analytical thinking
- Issue resolution
- Materials handling
- Staff management
- Maintenance and repair
- Teamwork and communication
- Positive attitude
- Good communication
- Punctual and reliable
- Following instructions
- Safe machine operation
- Machine setup and shutdown
- Equipment Repair
Certification
Hydrolipoclacia
Body and facial treatments. Quimical peelings
CIDESCO certificate.
Strech Marks Treatments certificate.
Cellulite Treatments,certificate
Weight loss Treatment certificate
Co2 laser certificate.
Laser hair removal
Botulinum Toxin certificate.
Acne Treatment certificate
Carboxiterapy certificate.
Timeline
Flebotomista
Villa Medical Spa
04.2022 - 02.2025
Estethician
Dermaclinic
11.2019 - 10.2022
Estethician
Hilda Brito Medical Wellness Spa
03.2019 - 02.2021
Post Operatory Massages
Magic Touch Spa
01.2019 - Current
Technology -
Beauty School
Elementary Teacher - Spnaish Teacher
Kean University
Bachelor Of Dentistry - Hygienist
Kean University
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