Lina Maria Ortiz
Athens,GA
Summary
Accomplished recruiter with over seven years of experience in candidate screening and recruitment coordination. Demonstrated ability to mentor junior staff and build collaborative relationships with hiring managers. Proven track record of achieving organizational goals through effective communication and adaptability. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
9
9
years of professional experience
Work History
Recruiter
Bensons Inc.
Bogart, GA
10.2018 - Current
- Conducted candidate screenings and interviews for various positions.
- Collaborated with hiring managers to define job requirements and expectations.
- Cultivated relationships with potential candidates to enhance talent pipeline.
- Utilized applicant tracking system to manage recruitment processes efficiently.
- Coordinated job fairs and recruitment events to engage top talent and promote employer brand.
- Provided training and support to junior recruiting staff during onboarding.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Coordinated and attended career fairs and recruitment events to source candidates.
- Utilized various sourcing methods including social media, job boards, and networking events.
- Hired employees and processed hiring-related paperwork.
- Scheduled or conducted new employee orientations.
- Participated in local job fairs and recruitment events for prospective hiring.
Guest Services Supervisor
Bensons Hospitality Group
Athens, GA
07.2018 - 09.2018
- Supervised guest services staff, ensuring high-quality customer interactions.
- Trained new team members on service standards and hospitality protocols.
- Resolved guest complaints promptly, maintaining positive relationships with customers.
- Conducted regular performance reviews, providing feedback to improve staff skills.
- Organized staff schedules, aligning resources to meet peak guest demands.
- Managed the front desk operations by overseeing check-ins and check-outs, cash handling procedures.
- Responded promptly to emails and phone calls from customers seeking assistance or information about hotel services.
- Coordinated with other departments like housekeeping and maintenance to ensure timely completion of tasks.
- Oversaw reservations received from direct calls and provided room availability information to hotel reservation websites.
- Gave accurate directions to hotel and local attractions in-person and via telephone.
- Posted appropriate room charges to collect balances due from customers.
Inside Sales Representative
Bensons Hospitality Group
Athens, GA
03.2018 - 06.2018
- Leveraged computer system to input customer orders and pricing information.
- Created and submitted detailed sales reports and forecasts to management.
- Utilized CRM software to track sales progress and communicate with team members.
- Maintained and updated customer database with contact details and sales interaction history.
- Performed data entry tasks into company databases accurately and efficiently.
- Processed payments from customers via credit card or online banking platforms.
Guest Service Representative
Bensons Hospitality Group
Athens, GA
08.2017 - 02.2018
- Assisted guests with check-in and check-out processes efficiently.
- Resolved guest inquiries and complaints with professionalism and care.
- Managed reservation systems to ensure accurate bookings and availability.
- Collaborated with housekeeping to guarantee room readiness for arrivals.
- Provided information about local attractions and services to enhance guest experience.
- Handled payment transactions accurately and securely during guest interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided assistance to guests throughout their stay.
- Invited guests to join loyalty programs and special promotions to stay connected.
Manufacturing Production Associate
Bensons Bakery
Bogart, Georgia
06.2017 - 07.2017
- Operated production machinery to ensure efficient and consistent output.
- Maintained cleanliness and organization of the work area to meet safety standards.
- Collaborated with team members to streamline production processes effectively.
- Maintained quality standards throughout the manufacturing process.
- Adhered to current good manufacturing practices to support proper design, monitoring, and control of manufacturing processes and facilities.
- Assisted in packaging and labeling of products for shipment.
Education
Bachelor of Arts - Modern Languages
Universidad De Caldas
Colombia12-2002
Skills
- Applicant tracking
- Time management
- Full-cycle recruitment
- Online job boards
- Data entry
- Candidate screening
- Communication skills
- Adaptability
- Job applicant interviews
- New hire paperwork processing
- Confidentiality management
- Customer service
- Front desk operations
Languages
Spanish
Native/ Bilingual
Timeline
Recruiter
Bensons Inc.
10.2018 - Current
Guest Services Supervisor
Bensons Hospitality Group
07.2018 - 09.2018
Inside Sales Representative
Bensons Hospitality Group
03.2018 - 06.2018
Guest Service Representative
Bensons Hospitality Group
08.2017 - 02.2018
Manufacturing Production Associate
Bensons Bakery
06.2017 - 07.2017
Bachelor of Arts - Modern Languages
Universidad De Caldas