Linangely Rosario
Perth Amboy,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Receptionist
Ray Catena Mercedes Benz
Union, NJ
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
BDC Service Representative
Quality Auto Center
Springfield, NJ
03.2023 - 07.2023
- Achieved high level of customer service by assisting customers and assessing needs.
- Provided exceptional service with knowledge of products and services.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Knowledge of working with VinSolutions
Substitute Teacher's Assistant
Child Care Staffing
New York, NY
09.2022 - 03.2023
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Enforced school rules, dress code and behavior to offer positive, learning-oriented environment to students.
- Studied and implemented latest information on specific subjects and learning strategies.
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted students with personal hygiene needs such as hand washing and toileting.
Nanny
Childcare
New York, NY
02.2022 - 08.2022
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Played games, worked on puzzles, and read books to young children.
Personal Childcare Provider
Independent Childcare Provider
New York, NY
06.2017 - 07.2022
- Promoted language development skills through reading and storytelling.
- Taught children basic life skills, manners and personal hygiene.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Encouraged children to be understanding and patient with others.
- Identified warning signs of emotional and developmental problems in children.
- Established and maintained safe play environment for children.
- Monitored children's play activities to verify safety.
- Helped children complete homework assignments and school projects.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Crew Member
McDonald's
New York, NY
03.2021 - 09.2021
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Documented customer orders and conveyed special requests to kitchen staff.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Associate of Arts - Crminal Justice
Borough of Manhattan Community College of The City University of New York
New York, NY12.2022
High School Diploma -
Manhattan Bridges High School
New York, NY06.2020
Skills
- Language Skills Development
- Customer Care
- Making Appointments
- Computer Software
- Verbal and Written Communication
- Willingness to Learn
- Service Assistance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Ray Catena Mercedes Benz
08.2023 - Current
BDC Service Representative
Quality Auto Center
03.2023 - 07.2023
Substitute Teacher's Assistant
Child Care Staffing
09.2022 - 03.2023
Nanny
Childcare
02.2022 - 08.2022
Crew Member
McDonald's
03.2021 - 09.2021
Personal Childcare Provider
Independent Childcare Provider
06.2017 - 07.2022
Associate of Arts - Crminal Justice
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Manhattan Bridges High School