Linardo Thorne
Clermont,FL
Summary
Information Technology Product Manager / Project Manager Organizational Leadership | Stakeholder Communications | Scrum Master Seasoned, performance driven professional with solid history developing and executing complex projects for efficient and cost-effective project delivery for the end customer at both national and international scales. Proven analytical capabilities, strong persuasive writing skills, broad business experience. The tenacity to develop ideas independently and thrive in a demanding environment. Adept at leading Mixed-Matrix teams to drive mindful discussions and ensure business and technical stakeholder requirements are fulfilled for the successful completion of each project. Mergers and Acquisitions Requirements Analysis Cloud Migrations Management Of Offshore teams Enterprise App. Development SaaS/PaaS/IaaS Deployment Cloud Data Migration Waterfall/Agile/Scrum Methodology Risk Management Vendor Leadership Mobile Applications (Apple/Android) SharePoint System Management Python Automation Budget Management and Tracking PMO Management Team Performance Metrics Application Migration Citrix Win 10 Migration
Overview
15
15
years of professional experience
2
2
Certification
Work History
Senior Project Manager (Environmental Coordinator)
Insight Global (Contract With FM Global)
02.2024 - 05.2024
- Supervised Azure proof-of-concept project that involved copying on-premises applications and databases to three new test environments
- New environments held all production applications and legacy APIs necessary to complete full end to end testing in release-controlled environment
- Daily activities included running daily standup meeting using Azure DevOps Kanban
- Supervised and directed daily work of team of 10 application engineers.
- Ran risk mitigation sessions to address unplanned issues that arose due to technology challenges of going from on-premises to cloud and going from cloud back to on-premises
- Ran weekly status meetings for stake holders and mid-management
- Ran backlog refinement session to adjust for delays and new application requirements
- Worked with various technology stack teams to find how soon to completion work items were in active sprint cycles.
- Maintained schedules to meet key milestones at every project phase.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Communicated project plans and progress to key stakeholders and project contributors.
Project Manager / NTT Data
Blue Cross Blue Shield Of North Carolina
06.2022 - 11.2023
- Managed Onshore and Offshore Data Migration Teams of 12 engineers that handled migrating over 70 TB of data, from Teradata to Snowflake monthly
- Aided in salvaging underperforming project that was not meeting client’s expectations in terms of actual data migration capabilities
- Worked with NTT’s management to develop new overall project plan due to earlier over simplistic SOW
- Ran Planning sessions with Teradata database team to understand capacity
- Ran risk mitigation sessions to find and solve migration impediments
- Managed escalation sessions with third party vendor (Mobilize) to assess tool limitations and bug fixes
- Managed daily planning sessions to Identify total tables in scope, total number of tables that are static and for what period
- Developed POC plan for converting Stored Procedures, Views, Macros and Triggers to convert to SnowSQL
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Fostered culture of innovation and creativity within project teams, leading to improved problem-solving capabilities and enhanced outcomes.
- Worked with management to find acceptable validation procedures for all database objects
- Conducted post-mortem sessions to capitalize on what went wrong and workable solutions
- Introduced automation using Python execution scripts for migration of data and validation of data migrated
- Worked with individual team members to identify strengths and weaknesses
- Moved team through Tuchman's storming stage to performing.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Project Manager / Hashmap (NTT Data)
Healthcare Life Science Division
12.2021 - 06.2022
- Managed team of 5 on-shore and 8 off-shore members (developer, DBA, testers) tasked with building provider dashboard which used Tableau reports and Snowflake data warehouse
- Application showed capability of displaying hospital analytics about financials, Available Beds, Sepsis Statistics and Staffing Availability
- Worked with stake holders for Snowflake and NTT to get Project Plan Approval
- Managed extraction of current NTT Hospital DataMart and leveraged SnowPipe to extract data to Snowflake
- Managed team of testers to ensure proper mapping of source and target data
- Managed project scope
- Functioned as liaison between medical SMEs and development team
- Ensured that project deliverables were transparent and conformed to good organizational practices
- Managed Risk Register control tool.
Project Manager (Mergers and Acquisition)
Validation Professionals, Inc for Deloitte
06.2021 - 12.2021
- Worked for the PMO team as boots on the ground Project Manager for a Merger and Acquisition Life Science project
- Responsible for daily project governance meetings between Spinoff Company and Remaining Company Accounts Payable groups and various application vendors
- Negotiated plan to bifurcate Remaining company into two separate companies and their separate applications
- Functioned as liaison between the application vendors and other third-party affiliates
- Maintained the meeting artifacts and ran weekly RAG calls
- Utilized programming and database experience in translating technical application methodologies into understandable constructs for non-technical senior business teams
- Managed the progress of five Master Service Level Agreements and Statement of Work through firm’s approval process including Redlining meetings, readdressing undesirable terms between the vendors and firm’s Procurement and legal departments, Budget meetings, WBS and Project Plans
- Duties included
- Supported interviews and working sessions with 15 members stakeholders group
- Manage day-to-day application separation planning meetings and follow-up activities
- Develop application separation WBS and Project Plans and slide decks
- Identified and managed interdependencies with Finance and cross-functional workstreams
- Maintained RAID log updates for supported Finance applications
- Negotiated vendor contracts and application forecasts
- Supported status reporting for upstream management meetings.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Facilitated workshops to collect project requirements and user feedback.
Product Manager
IMAPPS
05.2020 - 06.2021
- Beginning to end responsibility for developing an enterprise-based mobile application that uses medical grade Bluetooth devices to monitor the health state of individuals and company employees
- Responsible for Agile based project architecting, project design, development, and governance
- Managed the project charter and deliverables
- Collaborated with 12 developers to analyze all critical paths and work breakdown structures for the design of the mobile app and web-based application
- Collaborated with over 8 vendors to find the best platform to house the technology
- Worked with the various labor unions to show employee privacy guidelines and proof of concept
- Developed the product backlog and worked with the development team to plan the Sprint Release Cycles
- Developed the PaaS model
- Managed all vendor relationships
- Managed backlog, and sprint Planning Meetings
- Developed project plans and application documentation
- Established the definition of done for each sprint
- Managed the daily sprint meetings
- Worked with the sales team to do the user presentations, application demonstrations and proposals
- Managed the weekly meetings with the application sponsors
- Filed all documentation to the Apple Store to get mobile app approved.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Maintained positive vendor relations to build strong partnerships.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Prioritized roadmap in order to achieve product goals and metrics.
Project Manager
AIG Inc.
09.2019 - 05.2020
- Senior Technical Manager for corporate wide migration of all applications and users being migrated from Windows 7 Citrix environment to new Windows 10 Citrix environment
- Responsible for project governance using standard waterfall methodology and liaison between Global and Regional Business Units and Certification deployment teams
- Took over SaaS/PaaS projects that needed to move users off Windows 7 Citrix environment and move 1100 applications and 1400 users from Win-7 to Windows-10 Citrix environment
- Daily activities included following: Analyzing user’s data to find local and global agencies that were currently running on XenDesktops or XenApp on Windows 7 Citrix environment to show their readiness to migrate them to new Windows 10 Citrix environment
- Managed daily stand-up meetings, developed project metrics slide decks, trend analysis reports and application release schedules
- Established project milestones for each project, Created and managed PMO dashboards, RAID Log reports and project plan updates
- Managed Stakeholder Status reviews and Grooming sessions for both Application Certification effort and User Migration effort
- Tracked Application Certification velocity based on daily KPI reports
- Worked with migration team to find which divisions should be moved next, created migration forecast project milestones and application wave release dates to Windows 10
- Stood up Citrix Gen-2 to Gen-3 User migration program, including forecasted schedules and budgets
- Established SWAT meetings to address critical issues faced by users migrating to new Gen-3 (Windows 10) environment
- Managed SharePoint RAG Logs and collaborated with various teams to manage path to green process
- Attended daily PMO meetings, Team Standup meetings, and BU Team meetings
- Updating playbook for Application Certification process and playbook for User Readiness and Deployments
- Managed project timeline, and budget forecast
- Developed next year’s forecast to present to Project Owner
- Ensured that level 5 management had visibility into weekly progress of all projects.
Senior Project Manager
Open Society Foundations Inc.
06.2015 - 09.2019
- Delivered end to end leadership for a global non-profit organization created by George Soros, which funds charitable foundations focused on human rights issues
- Managed several infrastructures waterfall-based projects which included upgrading all global foundation’s current network and server infrastructures, including being liaison between foundations local network ISP and CISCO third party vendor
- Managed move of home-grown grant management financial package which was pushed out locally to cloud-based server hosted on Azure server and accessing SharePoint reporting services
- Managed budget and relationship with all third-party vendors for various projects
- Managed two vendors who managed network and Azure configuration
- Participated in contract negotiations, scheduling of services and quality reviews
- Stabilized existing application with multiple improvements sprints, application was them migrated to Azure cloud servers in Europe for their foundations in Europe and Africa
- Managed weekly RAG meetings with focus on preventing risk items from turning into issues to overall project timeline
- Requirements gathering, designed managed the development of Fiscal year Budget API, which allows for budget review and approval, for foundations that were not full partners of OSF
- Collaborated with various teams to standardize the Playbook for migrating foundation’s data from home-grown financial package to Serenic ERP Financial Suite, hosted on five Azure servers in Europe and US.
Senior Project/Program Manager
Summit Works Technologies Inc.
09.2012 - 05.2015
- Achieved organizational goals by leading a team of 8 fast-paced global IT client services engineers, supported delivery team in execution of diverse waterfall and Agile based projects, including product development, technical implementations, process overhauls, and personnel training
- Repeated successes in delivering superior customer care, analyzing processes, developing plans, and controlling budgets to safeguard project spirits, regulatory compliance, and product completion schedules
- Served as Subject Matter Expert in Technology for sales presentations
- Completed projects for clients: Moët Hennessy Luis Vuitton (LVMH) SE – invoice workflow processing Azure SharePoint (web-based) ASP .NET application; for LVMH Fresh – Customer loyalty app (Azure web-based application & iOS); Grady Management – utility management workflow system (Azure web-based ASP .NET, JSON API) and community budgeting system; Cox Interior – field sales app (Azure cloud-based API/mobile app); Congoleum flooring Tile Manufacturing – Parent roll processing system (Azure cloud based & mobile app using Xamarin); Lactalis Cheese manufacturing, American Group – manila Supply chain workflow approval (Azure web application); Tropical Cheese – mobile customer order tracking system (Azure web-based ASP
- Net & mobile app); Indium – order placement system (Azure web-based ASP.NET application); Spinal Technology – iButton reporting utility (C# app)
- Worked to develop phase gate processes to ensure only tested and approved enhancement change requests were moved to client’s production environment.
- Facilitated change management initiatives by collaborating with stakeholders to understand business needs and aligning project objectives accordingly.
- Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
- Implemented rigorous quality assurance processes for all deliverables, resulting in a significant reduction in post-launch issues.
- Spearheaded continuous improvement efforts by conducting post-project evaluations and identifying areas for process optimization.
Project Manager
Kumon N.A.
11.2011 - 09.2012
- Project Manager for a SaaS tablet based educational learning system built on .NET framework and SQL server
- Managed 7 off-shore software developers accountable for developing cloud and client server-based platforms
- Utilized in-depth understanding of waterfall business processes and systems to define approaches and methods for project engagements
- Implemented process improvements to enhance communications between clients and stakeholders
- Managed development of 2 mobile devices and web portal projects in parallel with main project
- Worked with offshore resources to develop the application’s UX design and stakeholder requirements
- Managed development of a mobile math application that recognized user's handwriting and scored the user's response and response time Based on these results, the users move to the next level and receive added practice questions.
- Enhanced team collaboration for successful project outcomes by fostering open communication and feedback channels.
- Led the development of comprehensive project plans, incorporating scope definition, risk mitigation strategies, and budgeting considerations.
- Streamlined project timelines by implementing efficient scheduling and resource allocation strategies.
- Facilitated stakeholder alignment by conducting regular meetings to discuss progress updates, address concerns, and set expectations.
- Successfully managed competing priorities in a fast-paced environment while maintaining strict adherence to deadlines and quality benchmarks.
- Maintained schedules to meet key milestones at every project phase.
Director of Client Services – Ambit Corporate Banking
SunGard Financial Servicers
01.2009 - 01.2011
- Directed a global post implementation team of 10 software engineers and quality assurance testers responsible for supporting global clients bank reconciliation application
- Implemented 7 high availability applications for hosted and non-hosted clients
- Managed the 5 member support team responsible for maintenance of the Wealth Station (SaaS) Asset Allocation Software which included bank reconciliation and exception processing software built on .NET framework and SQL server with primary products being IntelliMatch and IntelliTrace
- Turned around underperforming client services team, significantly increasing client satisfaction rates (48% to 98%)
- Created post-implementation survey to track client satisfaction with overall SunGard experience
- Direct liaison for all clients experiencing implementation and hotfix issues; delivered swift resolutions of bank reconciliation software for hosted and non-hosted clients
- Developed and maintained RAG sheets and Risk and Issues logs
- Clients included Goldman Sachs, Société Générale, Royal Bank of Canada, Credit Swiss, Bank of NY, Nestles, Morgan Stanley, Wachovia, and Ally Bank (NYC)
- Performed root cause analysis on production issues and determined action items for resolution and prevention.
Education
Bachelor of Arts - Computer And Information Sciences
Upsala College
East Orange, NJ05.1986
Skills
- Mergers and Acquisitions
- Requirements Analysis
- Cloud Migrations
- Snowflake data Migration
- Management Of Offshore teams
- Enterprise App Development
- SaaS/PaaS/IaaS Deployment
- Cloud Data Migration
- Waterfall/Agile/Scrum Methodology
- Risk Management
- Mobile Applications (Apple/Android)
- SharePoint System
- Application Migration
- Smartsheet
- Azure DevOps
- Jira
- Snowflake
- Lucid chart
- Remedy
- Citrix XenApp 71
- Citrix XenDesktops
- Active Directory
- VSTS/DevOps
- Microsoft Project
- Microsoft PowerPoint
- SharePoint
- ASPNET
- C#
- Web API
- VBNET
- HTML
- XML
- ASP
- VB6
- ADABASE NATURAL 2
- DB2
- JAVA SCRIPT
- VB SCRIPT
- COLD FUSION
- COM
- COM
- SQL SERVER 2000 -2008
- CRYSTAL REPORTS
Cross-Functional Communication
Client Relations
Agile Methodology
KPI Tracking
Work Planning and Prioritization
Detail Oriented
Conflict Resolution
Relationship Building
Documentation And Reporting
Agile Methodologies
Quality Assurance
Microsoft Visio
Gantt Charts
Certification
- Scrum Product Owner Certified (SPOC), SCRUMstudy, 903922
- Certified Scrum Master (CSM), Scrum Alliance, 1039045, 2021
- Scrum Fundamentals Certified (SFC), SCRUMstudy, 697322, 2022
Timeline
Senior Project Manager (Environmental Coordinator)
Insight Global (Contract With FM Global)
02.2024 - 05.2024
Project Manager / NTT Data
Blue Cross Blue Shield Of North Carolina
06.2022 - 11.2023
Project Manager / Hashmap (NTT Data)
Healthcare Life Science Division
12.2021 - 06.2022
Project Manager (Mergers and Acquisition)
Validation Professionals, Inc for Deloitte
06.2021 - 12.2021
Product Manager
IMAPPS
05.2020 - 06.2021
Project Manager
AIG Inc.
09.2019 - 05.2020
Senior Project Manager
Open Society Foundations Inc.
06.2015 - 09.2019
Senior Project/Program Manager
Summit Works Technologies Inc.
09.2012 - 05.2015
Project Manager
Kumon N.A.
11.2011 - 09.2012
Director of Client Services – Ambit Corporate Banking
SunGard Financial Servicers
01.2009 - 01.2011
Bachelor of Arts - Computer And Information Sciences
Upsala College
- Scrum Product Owner Certified (SPOC), SCRUMstudy, 903922
- Certified Scrum Master (CSM), Scrum Alliance, 1039045, 2021
- Scrum Fundamentals Certified (SFC), SCRUMstudy, 697322, 2022
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