LINAY PANTOJA
Holtville,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives, and driving strong sales.
Overview
3
3
years of professional experience
Work History
Secretary
Our Lady of Guadalupe Academy
Calexico, California
06.2024 - 06.2025
- Managed high-volume front desk operations, delivering exceptional service to students and visitors.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Handled phone calls and emails to ensure timely communication.
- Assisted students as needed to support their inquiries.
- Scheduled and rescheduled appointments efficiently to maximize resource utilization.
- Deescalated conflicts among parents, students, and staff to maintain a positive environment.
Sales Associate
Tractor Supply Company
El Centro, California
09.2022 - 10.2023
- Delivered exceptional customer service by assisting customers with needs and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Managed cash register operations, processed transactions, and handled payments efficiently.
- Restocked inventory and maintained a clean, organized sales area.
- Processed online orders to ensure timely fulfillment.
- Informed customers about merchandise and promoted store credit card offerings.
Education
Highschool -
Holtville High School
Holtville, CA06-2022
Some College (No Degree) - General Science
Imperial Valley College
Imperial, CASkills
- Cash register operation
- Product knowledge
- Flexible schedule
- Money handling
- Teamwork and collaboration
- Customer service
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Soft Skills
- Time management
- Fast learner
- Motivated
- Problem-solving
- Communication
Timeline
Secretary
Our Lady of Guadalupe Academy
06.2024 - 06.2025
Sales Associate
Tractor Supply Company
09.2022 - 10.2023
Highschool -
Holtville High School
Some College (No Degree) - General Science
Imperial Valley College