Lincha Baptiste
Miami
Summary
Seasoned leader with sales, customer service, and
program management experience. Proven ability
to deliver above excellence performance while
building strong relationships, providing
satisfactory customer service, and increasing
company revenue. Skilled in strategic thinking,
active listening, building rapport and two-way
communication. I have a proven track record of
connecting with the customer, meeting their
needs, and growing client portfolios. I am a
people centered individual which translates into
outstanding value for customers, employees, and
shareholders. Seeking a responsible career
opportunity to fully utilize my skills, while making
a significant contribution to the success of the
company.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Sales Representative
T-Mobile
03.2023 - 05.2026
- Engaged customers to identify their needs and recommend appropriate mobile solutions.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Processed sales transactions accurately, ensuring compliance with company policies and procedures.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Met sales quotas and handled customer service in a fast-paced retail environment.
Sales,Customer Experience
El Dorado Furniture
04.2020 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Uncovering a customer's home furnishing needs to help them make their design vision become a reality by connecting with the customer.
- Understanding their needs using a consultative approach.
- Encouraged additional products to build customer homes and rooms while explaining finance and protection plans.
Group Sales Coordinator
Four Seasons Hotel
05.2018 - 03.2020
- Coordinated group sales efforts to enhance client relationships and drive revenue growth.
- Developed tailored proposals for corporate clients, ensuring alignment with brand standards.
- Managed contracts and agreements, maintaining accuracy in details and compliance with company policies.
- Assisted in organizing promotional events to showcase hotel offerings and attract potential clients.
Jewlery Sales Representative
Sears
07.2016 - 05.2018
- Assisted customers in selecting jewelry pieces based on personal style and preferences.
- Responsible for delivering sales KPI’s including net jewelry sales, protection plans and upselling.
- Provided product knowledge on gemstone characteristics and metal types to enhance customer experience.
- Managed inventory levels, ensuring availability of popular items for timely sales support.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Recognized for top Sales representative of the year.
Education
BBA - Business Administration
Miami Dade College
Miami, FL01-2019
Skills
- Collaborating with large cross functioning teams
- Sales force
- Communications coordinating
- Sales Coordinating
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
Accomplishments
Featured in the published book Young writers of America.
Languages
English
Full Professional
creole
Full Professional
Timeline
Sales Representative
T-Mobile
03.2023 - 05.2026
Sales,Customer Experience
El Dorado Furniture
04.2020 - 02.2023
Group Sales Coordinator
Four Seasons Hotel
05.2018 - 03.2020
Jewlery Sales Representative
Sears
07.2016 - 05.2018
BBA - Business Administration
Miami Dade College