Lincoln Kelly
Rohnert Park,CA
Summary
Passionate and driven freshman college student studying Administration of Justice at Santa Rosa Junior College, eager to gain hands-on experience and grow professionally. Strong background in customer service, leadership, and hands-on technical skills. Deep passion for cars including detailing, photography, driving, and vehicle maintenance. Proficient in manual transmission and trailer operation. Committed to delivering an exceptional customer experience while contributing positively to a dealership team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End Team Member
Chick-fil-A
Petaluma, CA
10.2025 - 02.2026
- Delivered exceptional customer service in fast-paced environment.
- Assisted in food preparation and assembly of menu items.
- Maintained cleanliness and organization of dining area and kitchen.
- Operated point-of-sale system efficiently to process transactions.
- Adapted quickly to changing priorities during peak hours.
- Monitored inventory levels and communicated needs to management.
Dining Room Server
Cogir Senior Living
Rohnert Park, CA
10.2024 - 05.2025
- Delivered exceptional dining experiences by promptly serving meals and beverages to residents.
- Assisted in setting up dining areas, ensuring cleanliness and organization before service.
- Collaborated with kitchen staff to ensure timely food delivery and resident satisfaction.
- Provided support to residents by accommodating special dietary needs and preferences.
- Maintained knowledge of menu offerings, enhancing guest interactions through recommendations.
- Monitored dining room environment, addressing issues to promote comfort and safety for residents.
- Engaged with residents, fostering relationships and creating a welcoming atmosphere during meals.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Took orders and delivered food items to residents in main dining room.
- Replenished table, wait staff and kitchen supplies.
- Cleaned and organized dining areas to enhance guest experience.
- Assisted servers by promptly clearing tables and resetting for new patrons.
Front End Utility Clerk
Olivers Market
Cotati, CA
05.2023 - 08.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and receipts.
- Assisted in inventory management by restocking shelves and organizing products effectively.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized work areas, enhancing overall store appearance and safety standards.
- Collaborated with team members to streamline workflows, improving operational efficiency during peak hours.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
Education
High School Diploma - Administration of Justice
Santa Rosa Junior College
Santa Rosa, California, CA05-2027
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA06-2025
Skills
- Hardworking and dedicated
- Enthusiastic and driven
- Team player and leader
- Professional and dependable
- Guest services and customer engagement
- Conflict resolution
- Strong communication
- EMR Certification
- Food Handler Certification
- Proficient manual transmission driving
- Trailer hookup, backing, and parking
- Knowledge of engines and vehicle operations
- Vehicle maintenance knowledge
- Small engines coursework
- Butchering techniques and procedures
- Cash handling
- Emergency response procedures
- Budget tracking
- Customer service software
Certification
Food Handlers Card
Emergency Medical Care (In Progress)
Timeline
Front End Team Member
Chick-fil-A
10.2025 - 02.2026
Dining Room Server
Cogir Senior Living
10.2024 - 05.2025
Front End Utility Clerk
Olivers Market
05.2023 - 08.2024
High School Diploma - Administration of Justice
Santa Rosa Junior College
High School Diploma -
Rancho Cotate High School