Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
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Norma Angelica Kizer

Norma Angelica Kizer

Jacksonville,TX

Summary

Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Administrative Manager

SCHOOL
TEHUACAN, PUEBLA MEXICO
06.2024 - 12.2024
  • Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Monitored office inventory to maintain supply levels.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Organized and maintained documents, files and records.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Identified and solved problems to enhance management and business direction.

Administrator

CHURCH
Jacksonville, TX
04.2024 - 06.2024
  • Assisted in preparing financial statements for month end close activities.
  • Copied, sorted and filed records of office activities and business transactions.
  • Attended staff meetings providing updates on current projects being worked on.
  • Managed inventory levels of office supplies ensuring they are stocked adequately when needed.

DINING ROOM SERVICE

COLLEGE JACKSONVILLE
Jacksonville, TX
12.2019 - 11.2020
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Administrative Executive

SCHOOL HERBART
TEHUACAN, PUEBLA MEXICO
12.2010 - 02.2016
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Communicated job expectations and trained staff to promote team building and discipline.
  • Coordinated and managed event-planning logistics, budget administration and team oversight.
  • Prepared financial and administrative reports and statements for management.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Prepared reports, presentations, agendas and other documents as requested by management.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.

BANK ACCOUNT EXECUTIVE

BANCO SANTANDER
TEHUACAN , PUEBLA MEXICO
04.2005 - 11.2010
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Managed accounts by providing ongoing technical support after the sale was completed.
  • Identified customer needs by asking questions and advising on best solutions.
  • Attended networking events to build relationships with potential customers.
  • Operated register, handled cash and processed credit card transactions.
  • Advised customers on best practices regarding product usage or maintenance procedures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.

Manager of Business Development and Sales

BJC DE MEXICO /SPAIN COMPANY
MEXICO, MEXICO
11.1999 - 02.2005

Education

Some College (No Degree) - PRIVATE ACCOUNT AND AUDITOR

ACADEMY TEHUACAN
TEHUACAN PUEBLA MEXICO

Skills

  • Organizational leadership
  • Office management
  • Team collaboration
  • Database management
  • Customer follow-up
  • Customer relationship management
  • Conflict resolution
  • Meeting coordination
  • Event coordination
  • Vendor negotiations

Certification

  • CERTIFICATION IN FINANCIAL BANKING BANCO SANTANDER
  • CERTIFICATION AS A FINANCIAL OPERATOR IN THE MEXICAN ASSOCIATION OF STOCK EXCHANGE INSTITUTIONS OF MEXICO
  • CERTIFICATION AS A SUPERVISOR IN CHRISTIAN EDUCATION ACCELERATION

Languages

Spanish
Full Professional

Affiliations

  • I LOVE JESUS, TRAVEL, WALKING, READING, LISTENING TO MUSIC, I ENJOY MY FAMILY

Timeline

Administrative Manager

SCHOOL
06.2024 - 12.2024

Administrator

CHURCH
04.2024 - 06.2024

DINING ROOM SERVICE

COLLEGE JACKSONVILLE
12.2019 - 11.2020

Administrative Executive

SCHOOL HERBART
12.2010 - 02.2016

BANK ACCOUNT EXECUTIVE

BANCO SANTANDER
04.2005 - 11.2010

Manager of Business Development and Sales

BJC DE MEXICO /SPAIN COMPANY
11.1999 - 02.2005

Some College (No Degree) - PRIVATE ACCOUNT AND AUDITOR

ACADEMY TEHUACAN

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Norma Angelica Kizer