Lincoln M. Mañaná Santana
Charlotte,NC
Summary
Seasoned Fleet Service Agent with robust background in operations management, logistics, and vehicle maintenance. Comprehensive understanding of route planning, driver coordination and regulatory compliance ensures smooth fleet operations. Demonstrates strong leadership skills with ability to motivate teams for optimum performance. Previous roles highlighted commitment to effective communication and problem-solving that led to improved operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Fleet Service Agent
American Airlines
Charlotte, NC
01.2022 - Current
- Off-load and upload different types of aircrafts
- Perform safety walk-arounds to ensure that arrival and takeoffs of aircraft happen safely
Missionary
Church of Jesus Christ of Latter-Day Saints
Los Angeles, CA
10.2019 - 01.2021
- Provided community service and consistently worked for 10-12 hour days for a period of two years
- Lead a group of 8-10 missionaries, conducted weekly training meetings, set and followed up on goals, and sent weekly progress reports to the Mission President
- Increased missionary effectiveness by providing training in individual communication, problem solving, and work strategy skills of 10 missionaries
Closing Shift Leader
Dunkin' Donuts
Charlotte, NC
06.2018 - 10.2019
- Cash handling and point of sale experience. Handled clean up and closing up location to ensure it was ready for next workday
- Memorized recipes for menu items to prepare food, coffee and ice cream
Education
Bachelor of Science - Computer Science, Cyber Security
University of North Carolina at Charlotte
Charlotte, NCAssociates in Arts -
Central Piedmont Community College
Charlotte, NCSkills
- Languages and Softwares: HTML, CSS, and JavaScript, Java, Python, C and RISC-V Assembly, ReactJS, NextJS and MongoDB
- Proficiency: Windows, Outlook, Microsoft Office
- Network Security: Understanding of VPNs, HTTP/HTTPS, Encryption, Authentication
Certification
CompTIA IT Fundamentals (ITF+) May 2017, Took a dive into several basic IT concepts that can branch off into the computer science industry
ATTRIBUTES AND ADDITIONAL SKILLS:
Bilingual: English/Spanish (Fluent)
TECHNICAL PROJECTS:
Bilingual: English/Spanish (Fluent)
Timeline
Fleet Service Agent
American Airlines
01.2022 - Current
Missionary
Church of Jesus Christ of Latter-Day Saints
10.2019 - 01.2021
Closing Shift Leader
Dunkin' Donuts
06.2018 - 10.2019
Bachelor of Science - Computer Science, Cyber Security
University of North Carolina at Charlotte
Associates in Arts -
Central Piedmont Community College