Lincoln Young
Union City,NJ
Summary
Dynamic IT Support Specialist with a proven track record at Gibson Dunn & Crutcher, excelling in technical problem-solving and user support. Enhanced resolution times through effective collaboration and mentoring. Skilled in hardware diagnostics and software installation, ensuring optimal performance and minimal downtime for legal staff. Committed to delivering exceptional customer service.
Overview
37
37
years of professional experience
Work History
IT Support Specialist
Gibson Dunn & Crutcher- Law Firm
03.1989 - Current
- Provided technical support for hardware and software issues, ensuring minimal downtime for legal staff.
- Collaborated with cross-functional teams to troubleshoot complex IT problems, improving resolution times.
- Managed inventory of IT equipment, ensuring availability of necessary tools for seamless operations.
- Mentored junior staff on best practices in IT support, fostering skill development and knowledge sharing.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
- Helped streamline repair processes and update procedures for support action consistency.
Education
High School Diploma -
E. P. Yorke High School
Belize City, Belize CASkills
- Technical problem-solving
- IT technical support
- Experienced with Microsoft Outlook functionalities
- Software installation
- Customer service
- User support
- Desktop support
- Performance testing
- Hardware diagnostics
- Videoconferencing
- Hardware troubleshooting
- Hardware and peripherals
- User guidance
- Hardware configuration
- Problem-solving
- Troubleshooting network issues
Timeline
IT Support Specialist
Gibson Dunn & Crutcher- Law Firm
03.1989 - Current
High School Diploma -
E. P. Yorke High School